A recent lawsuit filed versus United Airlines shows how complicated/dangerous staffing decisions involving customer-facing positions can be.
A rundown of the lawsuit appears below. Embedded in all of this is the perception of what customers want, the concept/definition of bias, and the obligation a company has across employment law when staffing decisions for premium assignments are made in a manner inconsistent with established norms.
For years, attractive people (both female and male) have had an advantage in the workplace - that's documented through research. However, there are attractive people across all races and nationalities. Good luck to the organization/company in 2020 that identifies the "right" kind of attractiveness as belonging to young, white blonde females.
The answer to this for United is pretty simple. Work through the lawsuit and work with sports leagues (NBA, NFL, MLB and NHL) to ensure inclusivity. Trust me, those sports leagues don't want anything to do with media attention that suggests they're requesting the stereotype outlined below.
United Airlines Holdings Inc. packs its charter flights for sports teams with young, blond crews and bars older flight attendants from working the plum routes, according to a new lawsuit.
In so doing, the airline bases the value of workers “entirely on their racial and physical attributes, and stereotypical notions of sexual allure,” according to two veteran flight attendants who sued Friday in California.
The attendants -- a Black woman who has worked for the airline for 28 years and a Jewish woman with 34 years of tenure -- say that they both tried repeatedly and unsuccessfully to get assigned to work the charter flights.
United Airlines has contracts to provide air travel for some three dozen teams in the National Football League, Major League Baseball and National Collegiate Athletic Association, according to the lawsuit. Attendants who work those flights earn more and are provided with premium accommodations. They also sometimes get tickets to games, including playoff and Super Bowl tickets, and “extremely valuable” infield passes, according to the lawsuit.
Sharon Tesler and Kim Guillory said they were told by supervisors that they were unable to get work on the charters because they weren’t on “preferred” lists that were based on team preferences, according to the complaint.
They said they later discovered that young, white blond attendants -- with less seniority -- were given the assignments. United Airlines “has adopted and continues to implement procedures that are designed to ensure that young, white, blond/blue-eyed, female employees receive positions with the charter program, while more senior, and Black and Jewish employees such as plaintiffs, do not,” they said in the complaint.
The women are asking for monetary, including punitive, damages.
The case is Guillory v. United Airlines, Inc, 20-civ-03889, in Superior Court of California, County of San Mateo.
Section 7.A.9 of United’s 2016-2021 Flight Attendant Joint Collective Bargaining Agreement (called JBCA for short) holds:
9 . Charters and Special Purpose Flights
a. Charters, extra sections and scenic flights assigned to a Base will be available for use in line construction or placed in open time, unless a particular Flight Attendant(s) has in open time, unless a particular Flight Attendant(s) has been requested by the charter organization.
Note the text in red. Although United’s flight attendant union (AFA) is strictly seniority-based in almost every respect, United’s collective bargaining agreement leaves open a loophole for charter customers to personally request flight attendants.