Hi Capitalist Readers -
I'm up at Fistful of Talent with some notes on what we can learn from the recent decision by retailer Kohl's to become a return center for Amazon. Here's a taste, hit this link to get to whole article at Fistful of Talent:
"In case you missed it, Retail – at least of the normal variety – is on life support.
We’re all to blame. That big sucking sound you hear? It’s the gravitational pull of Amazon, giving you
two-day one-day delivery you didn’t even know you needed, but now expect. Amazon has a history of innovating, taking the long view of changing your behavior completely, reinvesting profits in the business to keep you coming back to the crack pipe of unlimited choice and immediacy and yes, paying almost no corporate taxes.
What could go wrong?
But I digress. I’m as guilty as anyone, seeing how I recently ordered two sizes of the same jacket from Amazon because I couldn’t be bothered with a single one not fitting and having to repeat the process. So I ordered two, then got the jacket and decided like an impatient aristocrat of the KG3 variety to send both of them back because I didn’t like it. The humanity!
I was an Amazon Aristocrat until I returned the jackets. You know how I returned them?
I went to ****** ******* Kohl’s."