Capitalist Note: This week is HR Haters week at the Capitalist. Let's ID the personas out there who don't respect HR and figure out how to deal with them. See the first two posts in this series here and here.
THE PASSIVE BEHAVIOR YOU’LL SEE ON YOUR TEAM RELATED TO DEALING WITH HR HATERS
If you’re reading this series, you’re either an alpha or would like to become an alpha. The same is not true for your team. One of the reasons I wanted to do this series on HR Haters is that is our profession is full of behavioral profiles that drive the way we respond to clients.
Tell me if you see yourself or your team in any of the following passive paths taken with people who question (aka, HR Haters the validity of HR:
1--HR is service oriented, therefore we tell ourselves the customer is always right. It’s pure rationalization, of course. The customer of HR is not always right, we’ve just got a cross section of people who would rather not think about the alternatives.
2--HR fails to confront people doing bad things and begging forgiveness. The alternative to the customer always being right, of course, if to first confront the general sense of lawlessness. It doesn’t matter what could come next, if you’re unwilling to confront, the next step never comes. And the craziness continues.
3--HR fails to negotiate a middle ground with HR Haters. HR is great at a lot of things. Negotiation is not one of those things. The solution is often as simple as confronting, then negotiating. More on this fun fact later.
4--HR fails to understand all the tools at their disposal to play offense with those who dare to question the function’s credibility. Some HR leaders are political masters, Machiavellian in their daily craft. But others are unwilling to do what it takes to wrestle control of the organization.
Dealing with HR Haters is - at times - about that political wrestling match. Recognize any of these behaviors on your team? You’ve got great people on your team, but many of them are uncomfortable with activity that at times feels like confrontation.
As luck would have it, willingness to confront is the only consistent factor that converts a HR Hater to a friend/colleague of you/the profession – at least someone who respects the function.
Be careful out there. But not too careful.