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July 2018

My Week at the NBA Summer League In Las Vegas, Part 1 (Featuring Lessons on Talent)

Went to Vegas this week with a few bloggers of note - Steve Boese,  Tim Sackett and Matt Stollak. Our destination had a nerd quality to it  - The NBA Summer League, where professional basketball hopefuls convene to prove they have what it takes to be one of 450 players who play in the best hoops league in the world.

Now - you should know that only about 20% of the players who attend and play in the Vegas Summer League are actual NBA players - the rest are draft choices and free agents who are scrapping and doing whatever it takes to impress the teams. 

Why go to this event? First, we like hoops.  More importantly, I go because there's a huge morality play on talent going on at the Summer League.  If NBA veterans are the best 450 players in the world, what we saw is 451-1500, and the differences are pretty small between spots 350 to 450 in the NBA and the better players in the summer league.  Who decides? What makes the difference between making a NBA roster and going to Turdistan to play next winter?  

As it turns out, a lot of the NBA is probably no better at evaluating talent than the rest of us - and there's a lesson in that.   Here's Part 1 of the story of the weekend as told through my Instagram account (enable pictures if you viewing this in email or just click through - captions and comments included with the picture).

 

From the NBA Summer League: Meet a Summer League matchup that matters. Colin Sexton vs Aaron Holiday. Sexton was a one and done from Bama, drafted 8th overall by the Cavs with the pic that the Cavs protected for when Lebron left. Holliday is a 3-year guy from UCLA drafted 23rd overall by the pacers. Which asset is the most valuable? It depends how close the gap is. Sexton won the scoring battle 19-12, but the gap was closer than that. At the end of the day, Sexton will get lots of minutes in a post apocalyptic Cleveland and Holliday will go to the bench behind veteran guards on a good Indiana team and remain an affordable asset. Result from the Summer League: Indiana is very happy, Cleveland is hopeful. Sexton 7th in top 100 in class of 2017. Holiday 88th in class of 2015. Margins are thin in the show.

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From the NBA Summer League in Vegas, v3.0: Danny Ainge, GM and President of the Boston Celtics plopped down next to us during the game after the Celtics played on Monday like he was a tourist from Des Moines who decided to pop over to the gym after growing tired of the games on the strip. I first saw Ainge at the Summer League two summers ago in 2016, when he was courtside in the small gym checking out that years 3rd overall pick - Jaylen Brown play in the Summer League. I'll never forget how hard he rode the officials that day, like he was Jaylen's dad. Brown struggled that Summer League and had a uneven ride his first year, but the results are clear - that pick was gold. Add the Jason Tatum heist to the mix, and you get why people are likely scared to make a trade with him these days. Danny's known as an talented trader as a GM, someone who naturally understands talent and the value of a having a talent plan. I sent this picture back home and my wife commented, "that is a possessed look on Ainge's face". That's the best description of Ainge at the Summer League I can provide. When watching a game, he's constantly taking a longer, intense look at players who make a play, almost like he's running what he saw through his own algorithm and determining whether what he saw was worth noting for the future. He does this, btw, when other people are trying to talk to him, a clear sign that he's more interested in evaluating talent than talking to people who want something from him. He didn't really have a reason or need to be watching a non-Celtic game at the Summer League from the stands, but there he was. Taking it in and watching guys who made a play run down the court with this look on his face. Last time I saw someone so notable take the time to evaluate players at the Summer League with next to no shot make the league, it was Danny Ferry, the former Duke star and GM of the Hawks. Ferry built the 60 win Hawks from scratch, which now seems like 50 years ago instead of 2014. Whether it's basketball or corporate America, great evaluators of talent don't stop evaluating - it's in their blood. #nba #summerleague

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Part Two on your way on Friday!


Uber CHRO Resigns Amid Whistleblower Allegations: Serves as Cautionary Tale for HR Pros at all Levels...

Uber's HR shop has always been a bit of a mess.  As is often the case, the company outgrew a capable HR leader who was overran by the personality of a founder with total power, and the company decided it was time for a change.  Uber brought in Liane Hornsey to bring mature chops to the situation.

It apparently hasn't gone well.  In addition to encouraging employees to hug during town hall meetings with the singular purpose of talking about harassment issues (WOW!), Hornsey has been accused of routinely dismissing racial discrimination claims.  Can't make this stuff up.

More from Engadget:

Uber's Chief People Officer Liane Hornsey has resigned after a third-party firm investigated allegations that she routinely dismissed internal racial discrimination complaints. She joined the company a month before former engineer Susan Fowler penned a blog post talking about the rampant sexual harassment and sexism she endured at Uber. As head of the HR department, Hornsey served as one of the company's top spokespersons on issues regarding diversity and discrimination throughout the upheavalthat followed. Bo Young Lee, the ride-hailing firm's first diversity chief, was even ordered to report to her instead of to the company's new CEO Dara Khosrowshahi.

"Uber's Chief Legal Officer Tony West ordered a probe into the way she handles discrimination reports after a group of whistleblowers threatened to go public with their complaints if the company doesn't take action. The group, who told Reuters that they're Uber employees of color, also accused Hornsey of using discriminatory language against the company's Global Head of Diversity and Inclusion Bernard Coleman. They claimed that she threatened former executive Bozoma Saint John, who joined the company from Apple Music with the intention of fixing its internal cultural issues, as well.

Uber's Chief People Officer Liane Hornsey has resigned after a third-party firm investigated allegations that she routinely dismissed internal racial discrimination complaints. She joined the company a month before former engineer Susan Fowler penned a blog post talking about the rampant sexual harassment and sexism she endured at Uber. As head of the HR department, Hornsey served as one of the company's top spokespersons on issues regarding diversity and discrimination throughout the upheavalthat followed. Bo Young Lee, the ride-hailing firm's first diversity chief, was even ordered to report to her instead of to the company's new CEO Dara Khosrowshahi."

Today's lesson for anyone reading this - HR or line leader - is that YOU ARE RESPONSIBLE FOR ENSURING that allegations of unfair treatment get the focus and attention they deserve. That means:

  1. listening with empathy
  2. taking action via investigation
  3. reporting back on outcomes to those who raised the issue.

It's HR 101.  It should be common, but it's not as routine as it should be. Wake up call - you've always been at risk when you fail to do the hard work associated with #1 through #3.  

In today's world, we're more at risk than ever as HR pros, as the Uber news shows.

Do the work.  Do your job, no matter how bogus you think the claim is.  

YOU HAVE TO DO THE WORK.  

 


When Great Places to Work Outsource Jobs That Are... You Guessed It, Not Great...

Part of the game of building a great place to work is that you never let down your guard.

--Never admit that things are less than perfect...

--Never agree with someone that suggests things are less than perfect...

--Keep adding benefits or features of your culture that are cool but few people will actually use...

And today, I'm adding one.  Here's how it goes:

--When faced with a job that is so objectionable it will burn people out in 7 months, deem it "non-core", outsource it to another company and transfer the cultural liability. Social network

That's what Facebook has traditional done with the people they need to review flagged posts.  A job reviewing flagged posts exposes the worker responsible to all types of objectionable humanity, and let's face it, after a year in that job, you hate life and hate people.  That doesn't transfer well to the employee survey scores or other ways to measure cultural health, so high-end companies make the obvious choice to outsource it.

Problem is, the job is still ruining someone's life and you're still responsible.  More on the "reviewing flagged posts" job at Facebook:

"A former Facebook moderator said the pressure to churn through a never-ending pile of disturbing material eventually made her desensitized to child pornography and bestiality.

Sarah Katz, 27, worked as a content reviewer at Facebook's headquarters in Menlo Park, California, through a third-party contractor, Vertisystem, for eight months in 2016. Her job was simple: figure out whether posts reported to Facebook violated the company's detailed community standards.

Practically, this meant eyeballing new and potentially horrific material every 10 seconds and making a snap decision about whether it needed to be ditched. Posts that needed reviewing were called "tickets," and there were about 8,000 every day.

To deal with this onslaught, Facebook had 4,500 moderators like Katz on its books last year, and in May 2017 it announced plans to hire another 3,000 to help it in the fight against the darkest corners of its user output. Facebook is also investing in artificial intelligence to help police posts that break its rules."

Any guesses whether those 3000 additional hires will be contractors or full-time employees?

They're going to be contractors.  To be fair to Facebook, you can't hire that many people in this type of role without help.  BUT - you can bet a lot of them - if not all - will stay contractors because Facebook will consider this to be a non-core part of their people business.  

The dirty side of maintaining a great place to work is how you define a Great Place to Work.  But contracting in the toughest, lowest level jobs, you're playing with definitions - to your benefit.

I'm not saying I wouldn't do the same thing.  But related to the culture you have, when you outside dirty/shitty jobs, people are getting an incomplete view of happiness and engagement at your company.

The real win for Facebook is when AI can do it all and humans don't have to touch this stuff.  That will be awesome - until the machines take over, off course.

 


Are HR Pros A Good Fit to Start an Amazon Partner Delivery Business?

If there's one thing HR Pros know plenty about, it's recruiting, retention and everything it takes to keep a business afloat on the people side of the business.   That mean in some aspects of life, HR pros are the perfect people to start a business.  But there's one big thing missing for a lot of HR pros are thinking about starting a business.

Sales.

Yep, a lot of HR pros would be great at the staffing and employee relations side of the business, but they have nothing in their DNA to do the sales required to provide the lifeblood of revenue needed to put those people skills to use as an entrepreneur.  Too bad, right?

Wait - there's a perfect opportunity for HR pros to start a business and not have to sell.  Ready?

Amazon. Amazon shipping

That's right, Amazon.  The online force that's eating everything launched a new program last week that helps people in the United States start their own businesses delivering Amazon packages.

Hmm.  More on the Program from USA Today:

Amazon wants you to deliver its packages for them.

The online retailer launched a new program this week that helps people in the United States start their own businesses delivering Amazon packages. The move gives Amazon another way to ship its packages to shoppers besides relying on UPS, FedEx and other package delivery services.

Amazon.com Inc. says startup costs begin at $10,000, and the businesses created under the program would operate 20 to 40 vans and employ between 40 and 100 people.

Here's what else to know:

WHO IT'S FOR: Amazon says those with little or no logistics experience can apply. And existing package delivery businesses can sign up, too. If they are approved to join the program, Amazon says those businesses can continue to deliver packages for other companies.

HOW DOES IT WORK: Those interested first need to apply at its website,logistics.amazon.com. The company will vet applicants and figure out if they're the right fit. There's also three weeks of training, including a trip to Amazon headquarters in Seattle, which you'll pay for as part of the startup costs. At the training, Amazon says you'll learn about its shipping operations and spend time in the field with an existing delivery provider.

WHAT AMAZON PROVIDES: Amazon says it will offer support to the businesses, including discounts on insurance, technology and other services. Amazon-branded vans will be available to lease and Amazon-branded uniforms can be bought for drivers. But keep in mind that those vans can only be used to deliver Amazon packages.

WHAT TO KNOW: The new business would be responsible for hiring staff, and Amazon would be the customer, paying for the deliveries.

WHERE DO I HAVE TO BE LOCATED?: Amazon says opportunities are available near its 75 delivery stations across the country. A map is available at logistics.amazon.com./marketing/getting-started.

What I love about this for the right type of HR pro is what I have already described.  Many of you are great at the hustle it takes to get a business staffed up, dealing with employee relations issues of all types and generally grinding out the workday through the at times dirty business of people. 

What I hate about this opportunity for HR pros is that as good as you would be at this, the Achilles heel for most of you/us - sales - would ultimately come back to haunt you. 

Amazon is setting people who can't sell up for failure.

Amazon has the demand.  They need you to start this business.

They need you to contribute to the gig economy.  Not by being a gig employee, but by being an employer of gig employees.

No co-employment issues on their part.  You take those!  

Pricing power belongs to... not you - Amazon.  You get selected for the program, start your business and then the inevitable happens.  Amazon has a variety of partners, and you'll be asked to take a reduced price for delivery at some point.  Your margins and profitability will fall until - you guessed it - it no longer makes sense for you to run your (Amazon) Delivery Business.

Because you aren't a salesperson, you don't have a lot of revenue options and as it turns out - you're contributed to the further destabilization of the American workforce by creating a company that has jobs - but they're on-demand, gig economy jobs.

Meh.  Maybe you should just stay in HR.

To date, Amazon has largely steered clear of the criticism heaped upon WalMart related to destroying the traditional economy.  

That feels like it's about to change.  Mommas, don't let your babies grow up to be cowboys resistant/stupid when it comes to macroeconomic change.


CAPITALIST DEFINITIONS: "Renegade Demo"

From a meeting with a client last week:

Renegade Demo (ˈrenəˌɡād/ˈdemō) - The time when you walk by an office or your cube as a leader in your company and realized your growth has outpaced your ability to properly train new hires at your company, especially those charged with evangelizing your product.

In use: "Damn, it happened again.  I popped into a call the new guy Bill was having with a prospect and his positioning of what we do was all ####ed up. It was another renegade demo. He has no clue and it's probably not his fault. We've got to get our arms around this quick."

There are worse things than growth - like going out of business.  But most companies who go through a growth spurt experience an inflection point when renegade demos are alive and well.  It doesn't have to be a sales position - it can be anyone who interfaces with the customer or prospects. What you used to communicate through small office conversations and personal onboarding is now left unsaid/undone.  You've reached the point in your growth where you can no longer do things the way you did when you were a team of <insert FTE count here> people, and as a result, there's a gap in knowledge and ability to pitch.

Enter the Renegade Demo.

The solution? Stop what you're doing and figure out how you're going to institutionalize the knowledge in your head via an increased commitment to positioning, documentation and yes, training.  You probably need to block out a couple of days this week and get your game together.

You know - like the grown up companies and leaders do. 

 


Do You Know Someone Who Leads By Management Book-of-the-Month Club?

I was up over at Fistful of Talent earlier this week talking about the good faith practice of Management By Best-Selling Leadership Book.

Do you have a friend that fits this profile?  Have you staged an intervention?

Head over to my post at FOT to learn more.  Friends don't let friends buy a copy of a best selling book for everyone on their team....  Click here to get the post!

 


5 Reasons I'm Bullish On America...

Seems like it's been a rough year in America.  The economy is still going, but things have never felt more divisive - which obviously spills over into the workplace, thus the post on something you thought had nothing to do with HR... 

I'm writing this on 7/3, getting ready for July 4th in the states.  Note that I'm hardcore moderate that thinks both polar extremes politically in the states are 100% crazy.

Here's 5 reasons I'm still bullish on America, with some HR/management thoughts embedded within: Yikes

1--We live in a country where you can actually tell the leader to "F off" directly to him/her via his social account.  No judgement of the sides here.  I just think it's interesting that our society/constitution allows for that and people aren't afraid to do it.  Try that in Istanbul or Cairo these days, friends.

I probably don't agree with the decision to tell a leader to F-off publicly.  But I'll support your right to do it until the day I die.  Side note - don't try this approach with a leader in your company.  Like the Dixie Chicks in the early 2000's, you'll find out that your right to free speech is protected, but the free market can and will remove you from corporate consideration.

2--We have a history of being disagreeable and moving for change.  It's a long history and I could list the problems America has had through the years - but you're aware of the history.  Instead, I'm going to focus on what actually happens over time in America.  People are vocal, critical mass is formed and change happens.  Just look at America's path to course correct regarding Equal Rights across all Title 7 classes and the extension of those rights beyond Title 7.  It's easy to say it took too long - and it did - but just grab a live look in at St. Petersburg, Tabriz or Shenzhen for perspective.  Also noted that it remains a work in process.

3--America is still the premiere melting pot of the world.  When I look around at the world my sons live in, I'm happy and proud that their world is defined by meritocracy more than mine was growing up.  They see race, national origin and gender less than our generation did, and are accepting of people who don't look like them totally kicking a## in various walks of life.  Also, whatever your definition of America is, second generations to the states become more much more assimilated into our country than is seen in many European countries.  Why?  America.

4--There's still a role for moderates in America.  If you're not feeling the polar extremes of either political party here, it's OK.  While the polar extremes are less tolerant than ever of your willingness to commit, you've become the swing voter block that drives both sides crazy.  You're also probably uniquely qualified to manage people as you've learned to see different points of view and co-exist with the highest % of people.

5 - AMERICA ALWAYS COURSE CORRECTS.  We've had a lot of dark times in our country and we've made some questionable decisions.  What I love about America is that WE ALWAYS THROW THE BUMS OUT.  Every. Single. Time.  To be fair, points #1 and #2 have a lot to with that.  So be active, shoot your shot and trust the process.  If you don't like how things are going in the USA - all you have to do is wait - we are junkies for change and can't accept too much of a single point of view. (side note - the picture in this post is my 4th of July t-shirt)

Happy Birthday America.  You're imperfect, dysfunctional at times and a loud, drunk roommate.

But you're still the best thing going.  See you at the cookout.


Dice 2018 Tech Salary Report: Are Tech Wages Really Flat?

One of the best salary surveys that you will find from a vendor is the Dice Tech Salary Report.  See the 2018 version - released last week - by clicking here.

We're in a peak economic cycle, so surprisingly, the report finds that average tech salaries are flat, and have been for a couple of years now.  For many of you, it doesn't feel like tech wages are flat, does it?  (note, email subscribers enable images or click through to see graphs).  Here's your chart of average tech wages:

Dice1

But the survey confirms what we all know below.  If you want to steal a tech talent of ever average happiness from another employer, the most important thing is still MORE MONEY (see survey responses about what's most important to tech talent when changing employer below.  It's not the juice bar or your "culture"):

Dice2

But of course, the average for all tech skills isn't 93K, now is it?  Here's your top 10 paying skills/languages below, count how many you had ever heard of before for fun.  I got to 7, and note that just because these are the top paying doesn't mean that candidate volume is high.  

Dice3

Finally, the Dice survey confirms what we probably already knew - the best way for a tech guy/gal to get paid more is to <shudder> manage people.  Like sports, that probably means the people in your development shop that get paid the most aren't the people with the best coding skills, they're the people willing to put up with all the bull** from people and attempt to find the best path forward related to all the personalities.  Biggest jump in the graph below isn't to simply lead a team, it's to be a manager for a group of teams in a bigger development shop.  Note the jump from that level to being in charge of the whole thing isn't much.  I'd chalk that up to the fact that being a "head of department" in a smaller tech shop is the same thing as being a "manager of a group of teams.

Dice4

Great data here by Dice, put together from direct responses from over 10,000 tech pros.  See the whole report - released last week - by clicking here.

Raise your hand if you feel like wages are flat.  LOL.  I trust the data, but all pain is local, right?