Like a lot of you, I use Uber when I'm on the road. Like most of you, I like it a lot.
There's a lot to like. Tech driven, on demand, cars don't smell like pooh. That's right - #taxipoohcar
But there's a lot of handwringing about the employment practices of Uber. The drivers don't have enough rights... (rubs hands as part of showing he's thinking deeply..) It's
harder than you think to make money... (more hand wringing) <Insert your employment issue or broader Uber issue here>....(I'll rub my hands to whatever you come up with)
But Uber is still winning. I tell Uber drivers all the time to get ready for the fact that their customer market is going to move downstream, meaning as it comes to the mass market and more people use it, all the customers aren't going to be as cool as me (tongue in cheek)...
But something interesting has happened as the years go by - the consistency of the Uber driver has never dropped in my eyes.
To me, there's a single reason for that. The Uber drivers are running their own business. They decide when to work, what areas to work, when to decline trips, etc.
Not everyone can drive for Uber. The ones that make it 6 months have the DNA to run their own show.
The ability to run your own show means that you hustle, you're engaged with the rider and generally trying to give them a pleasant experience.
You and me? We'd love to bring that to our companies, wouldn't we?
Harder than it looks. Many people just want a job, and there's nothing wrong with that.
But Uber wins because every driver that makes it does so on their own merits, wit and work ethic - while using the people skills that their parents taught them.
When you figure out how to bring that to your company, call me - because I'm going to hire you - or invest in you.