Negotiation Technique 236: "I'm Not Going to Tolerate a Lot of Negotiation"
50% of Employee Engagement Is Not Overshooting Your Recruiting Target....

Believe This? Poor Performing Employees Use Internet Explorer...

It's a mantra that's right up there with "Choosy Mothers Choose JIF".

Except it sounds like this: "Poor Performing Employees Use Internet Explorer".  

I know what you're thinking.  This is complete BS.  YOU, after all use IE, even though you've spiffed up and are now on IE4.  And yes, we know your IT function has you on complete lockdown.  So many objections, so little focus on performance.  

Would you believe an HR vendor actually has data to back this up?  Come on in here, Cornerstone On Demand, and DEFEND YOURSELF. More from The Atlantic: Ie

Cornerstone OnDemand, a company that sells software that helps employers recruit and retain workers, analyzed data on about 50,000 people who took its 45-minute online job assessment (which is like a thorough personality test) and then were successfully hired at a firm using its software. These candidates ended up working customer-service and sales jobs for companies in industries such as telecommunications, retail, and hospitality.

Cornerstone’s researchers found that people who took the test on a non-default browser, such as Firefox or Chrome, ended up staying at their jobs about 15 percent longer than those who stuck with Safari or Internet Explorer. They performed better on the job as well. (These statistics were roughly the same for both Mac and PC users.)

Michael Housman, the chief analytics officer at Cornerstone, said that while the company’s research hasn’t identified anything to suggest causality, he does have a theory as to why this correlation exists. “I think that the fact that you took the time to install Firefox on your computer shows us something about you. It shows that you’re someone who is an informed consumer,” he told Freakonomics Radio. “You’ve made an active choice to do something that wasn’t default.”

Let the tomato throwing begin in the comments from all the IE loving HR Pros.  

But if you stop thinking about yourself, there's probably some real truth in these findings.  First, Cornerstone took the data from job seekers, not actual employees, so the sample size is limited to that.  Hopefully that gets you off the ledge.  But more importantly is Housman's comment that "I think that the fact that you took the time to install Firefox on your computer shows us something about you. You’ve made an active choice to do something that wasn’t default.”

That's a pretty powerful statement, and while the study stops WAY short of connecting a correlation, I think he's hit the nail on the head.

To take something other than the browser default means you're naturally curious.  You're looking for a better way of doing things.  I'm not surprised there's a bit more retention with this group, because I think they (overall, individual exceptions will occur) will stay engaged for longer periods of time than a normal employee.  They don't need you to engage them - they're already curious enough to be engaged without whatever you're selling.  

On the performance front?  Doing something rather than default is an example of the holy grail - DISCRETIONARY EFFORT.  That's the most powerful thing you can have from a performance perspective, and if this group does it in their own life, you can bet they're going to do it elsewhere.

Use IE and are happy?  It doesn't mean you're a poor performer.  It's not always about you.

Well, yes it is.  Interesting study anyway.  Let it soak in.  There's truth there.

RELATED: My own research shows candidates who own Toyota SUVs, drink Blonde Venti Red Eyes and have a BMI of 22.5 make the highest performing employees.  Of course, that's based on a smaller sample size that what Cornerstone has above...

--Sent from my Google Chrome Browser

Comments

Steve

Hire a rock-star employee.
Employee is a Chrome user on all their devices.
Company IT dept. mandates MS IE as the browser.
Employee employs "discretionary effort" and installs Chrome.
Employee's productivity increases even further.
IT discovers browser change.
Employee now looking for new job.

Whoops.
Life in the corporate world.

RobertAOrr

Good stuff here, Kris. The subtly of the finding is intriguing.

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Working...
Your comment could not be posted. Error type:
Your comment has been posted. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.

Working...

Post a comment

Your Information

(Name and email address are required. Email address will not be displayed with the comment.)