TRUE: The Engagement Level of Leaders Is More Important Than Employee Engagement..
September 04, 2013
Simply put, becuase when leaders aren't engaged, no one is going to be engaged. If he's mailing it in, why should I give a ****?
Reality: You shouldn't. And won't.
We see it time and time again in corporate America. A leader has a bit of early success, then the results start to fall off a bit. Same leader tries to get back to what gave everyone hope early in their tenure. Try as they might, they can't replicate early results, and as it becomes evident that no one really expects them to be around for the long term, which causes the leader to do the worst thing possible.
The leader starts to disengage, to slip away from being fully present, even when his body is there. They're more passive, usually because they've done what they could do, and it hasn't worked out. They've developed an external locus of control. They've quit a little bit, they've stopped fighting, etc.
It's called leader disengagement. And your company/division/department/team can't win if this is your reality.
Here's a great real life example from the NFL. More on Rex Ryan missing "cut day" as the head coach of the New York Jets from the Washington Post:
"Rex Ryan called a personal timeout Saturday in order to attend his son’s first college football game and, this being Rex Ryan and the New York Jets being in a state of flux, he was greeted with a storm of criticism.
On the day of the deadline for reducing NFL rosters to 53 players, Ryan bolted from the Jets’ headquarters and headed for South Carolina, where the Tigers were playing Georgia and Ryan’s son, Seth, is a walk-on who was playing in his first college game.
The idea didn’t sit well with all of Ryan’s players. “[Rex has] got zero influence,” an unnamed source told the New York Daily News’ Manish Mehta. “[He] doesn’t care and he is letting everyone know. He just shows up for his check. … It’s a big [expletive] to all the players.”
To be fair and balanced, some players and a lot of industry insiders were OK with Rex missing cut day. They thought it was good for him to go see his son. In the spirit of full reporting though, his son is a walk on and didn't play in the game, and was never expected to play.
Would you expect a Department head in a company to have anything less than full awareness or to be present when layoffs are happening at a company with 200 employees?
Don't be fooled. Rex Ryan missing cut day is an illustration of a guy who's given up, same as your VP of Sales that's missed quota for 2 straight years and stops going to meetings that require his attendance.
The biggest tipoff to leader disengagment you'll see is absenteeism, not anything outrageous, just an uptick that looks a bit odd. Another telling sign of leader disengagement is when the leader in question starts asking others to make decisions that he/she once wanted a strong voice in.
If your leaders aren't engaged, your employees won't be. Be on the lookout for the signs of leader disengagement, from the C-level all the way down to first level supervisor.
Really good article - thanks Kris.
I've definitely seen this with quite a few leaders, and the behaviours can range from the subtle uptick in absenteeism (as you say), right through to shouts of "screw this, this is a waste of time, I should just leave..."!
Of course, re-engaging them can be really hard; leaders tend to have much more complex motivations for what they do (money is not only a rare motivation for leaders, but an unhelpful one).
I think that sometimes they can re-engage given a sufficiently interesting problem to solve (e.g. addressing a new skills gap in their team) or vision to achieve.
What do you think?
Posted by: Thespidergap | September 04, 2013 at 09:30 AM
Kris - Really great points on engagement of leaders and the impact of their engagement or lack there of on employees.
Posted by: Seanstowers | September 04, 2013 at 01:10 PM
Totally accurate - and in fact one of the biggest challenges is not only ensuring senior leaders are engaged but are engaged in a way that is parseable and understandable by the 'average employee.' If a senior leader is emailing employees trying to drum up excitement around a new deal that will have no effect on the day-to-day lives of the employees, it's never going to work, and in fact can negatively affect the situation by increasing the emotional distance between workers on the front-line and those at the top. This is why the best leaders throughout history have had blatant 'everyman' qualities.
Posted by: Jamie Lawrence | September 05, 2013 at 04:28 AM
And just to add to Thespidergap's comments, I think shared problems are a good way to engage senior leaders and employees at the same time, especially when the solution is draw from input from multiple levels in the organisation.
Posted by: Jamie Lawrence | September 05, 2013 at 04:30 AM
As an employee, a checked out boss is a huge demotivator. No matter how excited you are about a project or company, when your ideas are met with vacant skepticism, it is nearly impossible to keep the enthusiasm level up. Even speculation about potential absenteeism of a leader can bring a team down. Take care of your managers when you see these signs, or you'll lose other top talent, too.
Posted by: Elyssa Thome | September 05, 2013 at 05:00 PM
I see the problem, I know the problem but what do you do about the problem?!
How does one work with a senior team to re-engage and get them all on the same page?
Posted by: The HR Hag. | September 06, 2013 at 06:29 AM