How to Force P&L Owners In Your Company to Pay Attention to Employee Turnover...
June 01, 2011
It's one idea for the topic of turnover in human captial, human resources and workforce planning, but it's a good one if it applies.
I was sitting with a client on Thursday talking about employee turnover. I mentioned that if they have a traditional budget process, one way he could guarantee that line executives really pay attention to employee turnover was to investigate what's known as the "Turnover Factor" in the budget model used by his company.
What's a "Turnover Factor' when it comes to budgets? A turnover factor projects the amount of turnover a company/division/department is going to have during the budget year, then automatically reduces payroll by the appropriate amount. The logic used when putting a turnover factor in the budget is that those funds should be unavailable in the budget since there won't actually be PEOPLE in those jobs (for that time period).
The effect of the Turnover Factor? Your compensation budget gets a lot tighter, and you'll have a lot more variances to explain month to month. And that kind of stinks... But it's actually the right way to do it from a business perspective...
Additionally, the Turnover Factor puts a LOT of pressure on the pay-for-performance system. Have a lot of managers who have a hard time telling low-performing employees they're not doing that hot with no raise or a limited increase? A turnover factor means you are dealing with a truly zero-sum game. For every dollar your manager gives to a low performer, he won't be able to give that dollar to the star.
Especially if you have a Turnover Factor - because there's no built in slush fund. Budget 4% for increases? With a Turnover Factor in play, that's exactly what you have - with your active employees. Without the TF in play, you've got some wiggle room from a budget perspective.
No turnover factor means less attention to turnover - it might actually be welcomed because of the wiggle room it allows for the operator if they're missing revenue targets.
However - put a turnover factor in place each year and only allow it to be adjusted based on annual results - and I bet you'd see a lot more attention to turnover from your operators.
Perhaps I'm missing it (or I haven't had enough caffeine today), but how is the Turnover Factor impacted when a position is backfilled/replaced with another employee. There might be some upside on the G&A due to the time it takes to fill a vacant spot, but I would think that's a tough thing to calculate because it's so variable.
Wholeheartedly agree with the concept, in theory, just trying to figure out how to apply it to real life.
Posted by: Seth McColley | June 01, 2011 at 05:13 PM
Hi Seth -
You're not missing it, you just haven't experienced it. Imagine that a department has 30% turnover. If you use the turnover factor, that 30% turnover is automatically built into the budget model, and the available salary and wages are automatically decreased by a monthly rate equal to the turnover burn. If a position is filled, it doesn't matter under the turnover factor, the amount decreased remains the same on a monthly basis.
If they fill positions beyond the turnover factor, they could always lobby for budget relief, but the turnover factor is put in play by maturing companies to eliminate operators having a big slush fund of money top deal with pet projects, revenue shortfalls, etc.
Make sense? If not, email me and we'll talk interactively....
KD
Posted by: KD | June 02, 2011 at 07:28 AM
Nice article, thanks for the information.
Posted by: sewa mobil | June 02, 2011 at 09:50 AM
Or just look at replacement from the expense (loss) side of the balance sheet (values are average):
Advertising: $6,000
Administrative Costs :$400
Interviewer costs: $720
(3 candidates/3 hrs ea * 2 interviewers @ $40/hr)
Revenue lost from incomplete projects, lost sales, disrupted customer service, other resources filling in while position is open: $25,000
On-boarding/training: $15,000
(time off of job & cost of training)
Total: approx $47,000 per open position.
And I haven't even included travel or relocation costs, if those are applicable!
Posted by: Jdlakecom | June 02, 2011 at 01:31 PM
Thanks for the reply, KD. That does make sense. Perhaps we should start with measuring/calculating our turnover first and take it from there. :)
Seth
Posted by: TexasTwittHR | June 02, 2011 at 03:09 PM