Good sales teams accept losing a deal with class and dignity.

Then - they circle back around to do what's known as a win/loss analysis, which is designed to find out why the prospect said no.  Was it price?  Features?  Support?  Trust in the Sales Pro?  Responsiveness from Sales Pro?

You can do the same thing in HR, doing a win/loss with candidates who reject offers.

Couple of things to keep in mind if you experiment with this:

1.  You can't do it on the same phone call where the candidate has told you no.  They're just trying to get off the phone and will tell you anything to get away.

2.  The person who's making the offer can't do the win/loss interview.  What if they're the problem?  Has to be someone else.

Wondering what a win/loss call would include?  Check out this resource from the product/sales side at Pragmatic Marketing and let your imagination run wild when it comes to altering it for HR.

You think you know the answers, but you probably don't.  Find a strong HR pro with interview chops and follow up on every rejected offer.  There's likely some broken S**T going on that you really need to know about.