How to Force P&L Owners In Your Company to Pay Attention to Employee Turnover...
The Morality of Recruiting to Replace Someone - Before They Know There's a Problem...

All Workplace Jerks Don't Have to Scream - The Information Hoarder...

You read enough about jerks in the workplace and "no-jerk rules", and you've probably come to the conclusion that the ranter and/or the screamer are the most destructive teammates you can have in the workplace.

Not me.  I think the folks who don't give you all the information are the most dangerous.  That's the person who will smile at you, then fail to give you the information needed for you or the team to thrive.  They're more dangerous because you can't tell who they are in the workplace unless you really pay attention...

I'll call them the "Information Hoarder".  Some folks call them non-collaborative, and they exist everywhere...

From Steve Roesler at All Things Workplace:

"I just spent 3 hours coaching a client who is now forced to deal with a highly intelligent,Knowledge_hoarder high-performing manager who isn't viewed as collaborative. By anyone. No one at any of their worldwide locations gave him decent feedback on teamwork and collaboration. And this has been happening for a few years. (He continues to achieve all of the goals set out for him--and no one dislikes him personally.)

I sat down and spoke with the manager some months ago about these perceptions and what that might mean to his career. He understood that people didn't see him as collaborative. His take on it is that they are universally wrong. He communicates when he believes it's necessary. I told him that he had to simply initiate more, share more information--even if it didn't make sense to him--and mend some strained relationships with those who thought he was actually hiding something. He listened, gave intellectual rebuttals for why that didn't make sense, and chose not to do anything differently.

His management career is finished...at least with his current employer. He'll probably have a shot at being an individual contributor in a specific discipline; but upward mobility is no longer a possibility."

The Information Hoarder holds a lot of data, but likes to keep it to themselves for the sake of power.  The managers at your company will often avoid confrontation with this flavor of jerk so they can make it through the next month or quarter.

I once knew an information hoarder so focused on controlling access to information that he/she refused to share an existing customer list with new sales reps.  The solution if the new sales reps needed to contact an existing customer?  The hoarder farmed out the necessary name and number, one contact at a time as needed.  They also gave it verbally, refusing to email or write it down.

That's control and hoarding at its best.  Trying to get info out of the information hoarder?  Bring a lot of questions, because their logic tells them that if you didn't ask, they aren't lying - even if they're thinking of questions you should be asking while you're talking to them.

Nice....

Comments

Interviewer

You hit the nail on the head in that last paragraph. The information hoarder will not care about seeming unhelpful, and you definitely have to crowbar it out of them with a LOT of questions. Avoid the "yes/no" variety, if you can.

Paul Hill

I actually delayed the termination of an employee for several months because I needed to gather up all the info he was hoarding - it's not like he held major trade secrets, just a great deal of information that would take a while to organize if it was not transfered properly. It was very difficult because the more questions I asked, the more nervous he got. He truly believed the information he was hoarding gave him linchpin status. Since then, the culture I've tried to build is one centered around transparency. No single employee should ever have the corner on information.

Joel Kimball

Interesting, and, I believe, priceless. This is the one behavior I inform my team will NOT be tolerated - "if any of us knows something anyone else needs to know, and doesn't share it...woe be unto them."

If you tell me something and I ignore it? That's on me - like the manager ignoring the feedback in the example.

You knowingly withhold information that will ensure Susie makes a good decision? Perish the thought - I will crush you for that.

Good stuff as always, KD

Steve Roesler

Hey, Kris

Glad you were able to riff off of the post.

The individual highlighted was separated from the company and is now a principal in a start up.

Steve

Dale Paulson, Ph.D.

Having recently authored a book entitled “Workplace Jerks—Will This Person Be a Speed Bump, a Pothole, or a Landmine?” I am impressed by your insightful observations . Obnoxious jerks make themselves obvious, then fellow workers and supervisors at least have the opportunity to react. Insidious jerks, like your information hoarder present a greater challenge. One must discover their “game” and then develop a strategy to deal with them. Thanks, I enjoyed your post. Dale Paulson

The comments to this entry are closed.