Employee Turnover and Suicide: It Turns Out The Response to Either Is The Same...
Our Deepest HR Fear: The Responsibility of Not Sucking

S*** Steve Jobs Says: The Difference Between a VP and a Janitor....

Gather round the campfire boys and girls.. I know you just got back from the Great Places to Work conference and are stoked to put some of the ideas in play - I'm excited about that too...

But before you go there, I need to give you one piece of important guidance.  The leaders of the company, VP level and above, are going to be held accountable by a different set of rules.  You see, we don't care as much about how they feel, because Steve-jobs-vmed4p.widec when we care about that, they give us reasons why things are the way they are.

We don't pay them to give us reasons.  We pay them to get stuff done without regard to "reasons".  From a coming article at Fortune:

"Steve Jobs gives employees a little speech when they're promoted to Vice President at Apple, according to Adam Lashinsky in a new article in Fortune that's not online yet.  Lashinsky calls it the "Difference Between the Janitor and the Vice President."

Jobs tells the VP that if the garbage in his office is not being emptied regularly for some reason, he would ask the janitor what the problem is. The janitor could reasonably respond by saying, "Well, the lock on the door was changed, and I couldn't get a key." An irritation for Jobs, for an understandable excuse for why the janitor couldn't do his job. As a janitor, he's allowed to have excuses.

"When you're the janitor, reasons matter," Jobs tells newly minted VPs, according to Lashinsky. "Somewhere between the janitor and the CEO, reasons stop mattering," says Jobs, adding, that Rubicon is "crossed when you become a VP."

Here's something else you need to know.  When they give us reasons after the CEO gives them this speech, it can get ugly.  More from Business Insider:

"In response to the MobileMe flop, Steve Jobs assembled the team that worked on the service and chewed them out, according to Adam Lashinsky at Fortune, who has a big story on Apple, available only on newsstands or the iPad right now.*

He gathered the troops at the auditorium Apple uses on its campus to do demos of small products for the press.

He asked the team what MobileMe was supposed to do. Someone answered, and Jobs said to that person (and everyone else), "So why the f##@ doesn't it do that?"

Right there and then he named a new executive to run the MobileMe service."

You read that right - "So why the #@#@ doesn't it do that?"  That's how it plays out at the VP level and above.  Reasons are for the other people.

So let's roll out your stuff to make this a Great Place to Work.  Just remember, when you have a VP or higher level person come to you talking about how the company is talking from both sides of its mouth, he's probably giving reasons and is scared he's going down.  He's grabbing at what he can find. 

You'd be wise not to get in the middle of that.

Comments

chris aka newresource

I didn't realize Jobs talked so much sh!t..

TexasTwittHR

Here in our world, we call that "No results and a story". The bigger the job, the bigger the accountability and the higher the stakes.

Tim

This particular story resonated with me, Kris. It reminded me of a somewhat similar experience in my own career -- I wrote about it at my blog here:
http://timragan.wordpress.com/2011/05/10/whos-in-charge-here/

Thanks for relaying the story, Kris.

cheers/tim

romanya vizesi

thanks for sharing

John Roberts

Kris, The story a great reminder that if we're still working at levels where reasons matter, and we accept those reasons as sufficient for not delivering as promised, we're *$%#! kidding ourselves. And we're going to stay among those for whom reasons matter. John

Web Development Company in India

hi,

In every day & each movement apple to do innovate is welcome result...!!!

Ben

Great article! Gotta love anything about Steve Jobs - very cool to hear how he runs his organization.

Thanks for this.

Ben
http://www.drakepulse.com

Be Green

If you want responsibility and ownership of something, you take it completely. This is like the secret that all the executives already know. So when the boss comes to you and asks why he/she didn't get your reports on time, it's not because of accounting, or the sales team not getting you what you need, it's YOU not getting you what you need.

Rulman

iyi

RULMAN

İYİ :) :)

تعمیر صندلی اداری در محل

با سلام
شرکت ما با تجربه چندین ساله خود در زمینه تعمیر صندلی اداری در محل آماده ارائه خدمات به شما هموطنان گرامی می باشد. ما با تکیه بر دانش استادکاران خود و همچنین جمع آوری انواع قطعات مناسب برای انواع صندلی از برندهای مختلف تعمیر صندلی را به بهترین شکل ممکن برای شما انجام خواهد داد. همواره ما رضایت مشتریان را سرلوحه کار خود قرار داده و در طول سالیانی که در این حرفه کار می کنیم سعی داشته ایم رضایت مشتریان خود را جلب نمایید. شما می توانید با کلیک بر روی کلمه تعمیر صندلی اداری در محل وارد سایت ما شده و با خدمات ما آشنا گردید و در صورت نیاز از آنها استفاده نمایید. با تشکر
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bamishop

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cctv

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ایران زنون

فروشگاه اینترنتی ایران زنون لوازم لوکس و تزیینات خودرو

ranjith s

steve jobs American game changer he is such a crazy guy

صبا شادروز

your page is so good and usefull

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