Integrity as a Value/Potential Factor: Only If You Fire People When It's Missing...
August 17, 2010
There's been a lot written about the firing of former HP CEO Mark Hurd. If you're not familiar with the story or need a brush up, go here and read up. Anyone who's had to deal with nasty employee relations situations understands there's probably more to this situation than has been openly reported.
So, before you clobber me with emails, just know I get that. There's probably a lot we don't know. But, let's assume we know everything about the situation based on what's been reported.
If that's the case, then here's what HP did. They did a harassment investigation on their CEO and found no harassment occurred. But, as so often happens with investigations, even though the person of interest was cleared on the initial allegation, the investigation uncovered something problematic.
Hurd had submitted expense reports that were less than 100% truthful.
Which brings us to the point of this post. If you're going to put something like integrity in your company values, you have to be willing to fire anyone for not living up to the value in question. Even for small breaches of the value in question.
Hurd submitted incorrect expense reports that the board believed showed a lapse in integrity. The board fired Hurd.
Is there anything that reinforces values more than a tough employment decision to remove someone from the company? Enron and Healthsouth had integrity as a core value. They openly publicized it. How did that turn out for them?
Big, idealistic value statements for your company only work if you walk the walk. If everyone sees people playing the gray areas or the margins related to the values, they become dead weight. Everyone knows the values in question mean little, if anything.
How do you get past that cynicism related to a big value like "integrity"? Simple, you fire people for seemingly small issues with integrity, and then you make sure people know that you've done that. You keep doing that until there aren't anymore small integrity issues to make examples of. (Of course, you also take care of the big issues, but if you leave the small ones, the value still becomes dead weight...)
Hard decisions, specifically to fire people for small issues related to values, are the only way to institutionalize big, idealistic values.
While it looks petty for a company to fire an employee for walking out the door with a dozen cookies meant for customers, it clearly sends a message. So does firing the person leaving the worksite with a ream of copy paper in their bag. And it's a message that needs to be repeatedly applied until understood. Thank you for reinforcing the idea that this is a GOOD THING for the company to do - too often this is an area generating a split decision among managers. HR has to be on the correct side of this integrity issue or the company loses its conscience.
Posted by: evilcatbert | August 17, 2010 at 12:29 PM
Integrity is a swinging door in the workplace. Employees with integrity must be willing to either stick up for the values of the company in it's defense - hence firing,or leave. Many of us have done both. As employers continue to gain leverage it will be interesting to see how many otherwise "good" employees turn the other cheek.
Posted by: Judy Cornelius | August 18, 2010 at 02:32 PM