Organizational Kryptonite: Fear of Confrontation
May 28, 2010
1. Politics
2. Crappy training
3. Bad operational processes
4. Drinking on the job
5. Facebook
6. Pandora
7. Rick-rolling.
Add the negative impact of all those things up, and I'd bet the cumulative impact doesn't touch one particular factor that sucks more productivity out of organizations than any other.
What's that factor? FEAR OF CONFRONTATION.
Fear of confrontation is pretty easy to describe. It's when you don't want to tell someone the truth or be direct, especially if you think the news won't be well-received, or will make someone feel bad about themselves.
You think by giving direct feedback that contains information that might be perceived as negative, you'll turn someone into an enemy. In an interesting twist, the opposite is often true. Because the world is full of people who suffer from fear of confrontation, giving good, direct, honest feedback in a professional way is often the best way to stand out as someone who can be trusted.
The next time you avoid a critical conversation because you are afraid or dislike confrontation, fight through it and give the feedback/tell the truth. Do it professionally and play to the recipient's vanity. Tell them you thought about avoiding the conversation, but wanted them to have all the information and an honest assessment. They deserve that, and even though the others won't break it down for them, you will. You're their agent...
Man up. Or woman up. Give the feedback.
Kris...This advice never gets old...I recently wrote about how people are hiding behind technology to avoid confrontation (http://blog.hrinsights.com/2010/04/28/143/)...
Posted by: HRITweet | May 28, 2010 at 08:59 AM
Where's the "share this" button on your blog? Good stuff.
Posted by: www.facebook.com/profile.php?id=632019852 | May 28, 2010 at 10:25 AM
Kris, another short, sweet and totally on-point post, served up with a dash of humor. Nicely done.
Posted by: Vickey Williams | June 02, 2010 at 02:28 PM
Kris, I've been working for a company on contract for several years and my boss just let me go through an e-mail message. I've been told by this company that my work is above par but no specific reason was given for letting me go. What do you think about that? Is this just par for the course for being a contract worker?
Posted by: --Down and out with no one to talk to | June 02, 2010 at 06:54 PM
And watch the eyebrows! http://ls-workgirl.blogspot.com/2010/06/watch-eyebrows.html
Posted by: working girl | June 03, 2010 at 10:13 AM
Right on, Kris. The willingness to confront team members about behavior and performance is one of the important things that a boss has to do. It's also the thing that bosses list as the thing they hate most about their job.
Alas, far too many companies ignore this when they move an individual contributor into a supervisory role. The fact is that if don't demonstrate some willingness to confront others before you become a boss, you're not likely to suddenly become willing once you're anointed. But unwillingness to confront is only annoying when you're an individual contributor. If you're a boss, it's toxic behavior.
Posted by: Wally Bock | June 05, 2010 at 02:51 PM
I've been told by this company that my work is above par but no specific reason was given for letting me go.
Posted by: ClubPenguin | April 25, 2011 at 01:57 AM
Good points. I think I tend to be more confrontation than I should be.
Posted by: Ryka Shoes | August 17, 2011 at 07:06 PM
most people dont like to hear something especially if it is not true copy video games
Posted by: copy video gmaes | September 24, 2011 at 09:24 AM
Very poor work ethics to inform a worker of their termination by an email!
Cheers
Libby
BestSurvivalKit.org
Posted by: Libby | December 03, 2011 at 04:37 AM
I am agree with comments below. Thanks
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