What World Class HR Looks Like...

Was working on a webinar deck this morning related to this title. Here's what I came up with, take a look and let me know what you think.  I'll share the webinar link when it goes live....

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WHAT WORLD CLASS HR LOOKS LIKE

You know them – they’re the HR pros that make it look easy, flowing from meeting to meeting with style and grace – but not in an empty way.  These HR pros look and sound great, but actually get things done as well.  They’re loved by their peers on the leadership team, routinely talked about with equal parts fear and admiration, and seem to love what they do.

What makes these people a part of the ruling class in HR?  I've got 15 attributes of the world class HR pro, broken down across the following DNA characteristics:

--The Ability to Be a Talent Agent – The best HR pros know that getting the best talent is key.  We’ll show you how they do that as an individual recruiter, in how they build a recruiting function and build an employment brand.

--A Knack for Street-Smart People Development – Forgot the training department.  The HR pros we look up to bootstrap their own training resources for both individuals and managers while serving up spend on development based on performance – always taking care of the top performers.

--Financial Chops that Rival PWC – The real players in HR budget with a purpose, are keenly aware of other department’s strengths and weaknesses from a P&L perspective and apply their FTE power in a direct relationship to financial strength and opportunity within the companies they serve.

--A Willingness to Jam All Transactions Down to Their Lowest Possible % - The greatest trick the devil ever played was making humans feel satisfied when they mow the grass.  We’ll show you three ways the best HR pros counter this trait of humanity by ensuring the value of their team isn’t linked to transactions.

--The Ability to Say Yes AND the Skill to Negotiate Like a VP of Sales – We saved the best for last.  Top HR pros know how to negotiate – we’ll show you two ways they excel at negotiation and cover how the ability to say yes inside your company is key to this strategy.

Does that sound like any HR pro you know?  I hope so!


GLASSDOOR GOLD: "I'm Not Getting Into This With You"...

You hate Glassdoor.  But amidst all the negativity - and the fact your worst employees are at least 5 times more likely to leave a review than your best employees - are nuggets of truth.  Can we agree on that?

I was looking up a company over the weekend and found this gem.  Please click through or enable pictures if you're an email subscriber for the clip below.

Glassdoor

 

 

 

Manager - "We've got to let you go. You're not a good fit."

Employee - "Why am I not a good fit?"

Manager  - "Um, Look, I'm not getting into that now."

Don't ask me who the company is.  I'll never tell, because this could happen anywhere.

#gold


VIDEO: Google for Jobs: What Do HR and Recruiting Leaders Need to Do Next?

Going video for you today - lots of buzz about Google for Jobs, what it means and what HR and Recruiting Leaders need to know.

If you've got a big Indeed or Job Board spend, do you have to take action today?  Yes and no.  Take a look at the video below (email subscribers click through for YouTube clip if you don't see it below) as I interview Tim Sackett on Google for Jobs.  Tim covers how to make the most of Google for Jobs today, I cover the threshold you need to keep your eye on to know that someone's moved your cheese and when your current job board/Indeed/recruitment marketing allocation isn't working anymore.

BONUS - I sit in the cube of one of my direct reports who was on PTO and evaluate her "To Do" list which includes items with my name on them.

Good times!


UBER-ing: 5 Thoughts About Naming Your Primary Conference Room The WAR ROOM...

In case you missed it, one of the outcomes of the Uber fiasco - in addition to an indefinite leave for the CEO, departure of a board member for an inappropriate comment during an all-hands meeting among other things - was that the company will be renaming it's primary conference/board room from "The War Room" to "The Peace Room".  More from Bloomberg:

Uber is trying to turn a new chapter in its history, and is renaming its "War Room" the "Peace Room," according to Bloomberg. Uber

On Tuesday, Uber released a 13-page report it had commissioned from Eric Holder, the former US attorney general, and his firm, which sought to evaluate and make recommendations for changes to Uber's corporate culture.

"Several of Uber’s planned changes are symbolic," Bloomberg's Eric Newcomer wrote. "For example, a conference room known as the War Room will be renamed the Peace Room."

Uber will also jettison many of its "cultural values." Here are a few that are getting the ax: “Let Builders Build; Always Be Hustlin’; Meritocracy and Toe-Stepping; and Principled Confrontation.”

Where at we meeting at Kinetix today?  THE WAR ROOM.  Should we change thatname?  Here's some thoughts from the a company where the halls are orange and the majority owner is a woman:

--If I'm apologetic to anyone from our primary conference room being named the War Room, it's not the folks who expect political correctness, it's veterans who have participated in armed conflict.  Business isn't war.  If a hat tip is necessary to anyone, it's vets.

--Our culture is pretty far from Uber.  I'm not sure renaming the room is necessary for us.

--We've named all of our offices, and most of them are pop culture movie and music references.  So the rest of the names are pretty soft.

--We don't have the values that Uber had, but our values are pretty action-oriented.  War room fits the action orientation.

--My CEO would fire me if I changed the name of The War Room to The Peace Room.  Too much.  I'd fire me too.

I get why Uber is doing all of these visible things.  They need to overcorrect.  The rest of us don't.  "Always Be Hustlin'" as a value?  Tells you all you need to know.

Alternatives if you need to change the name of "The War Room" to something else:

--The Conflict Room (lame)

--Politically Incorrect (descriptive, but presents liability)

--Mosh Pit (rock is dead, won't work..)

--Hunger Games (probably true and pop culture reference fits)

--Let's Get It On 

Scratch that last one, that was from Uber's list right before they named it The War Room....

Hit me with your best option in the comments to rename "The War Room".... If you say "Conference Room 1", I'll slap you.


MESSED UP PHOTO OF THE WEEK: Wall Selfie in Workplace (Confidential)...

Yeah, so I travel a bit for work - and I always try and grab some photos.  Ended up at a employer not to be named and took this one a few months back.  To be fair, this wasn't in the entrance of the building but a next level hallway.  Take a look and I've got a comment or two after the jump (email subscribers click through for image):

Selfie

Comments:

--Yes, that's a selfie being taken by a camera, not a smartphone.

--Yes, it's unclear if there's a viewfinder which would indicate it's digital over film.  We're not sure.

--Employer business is focused on sales to youth.  No, I'm not ####ing you.

Bonus points for getting the good looking people right.  Note to marketing director - just take the original art/image and cut that #### down and make it this:

Selfie2

I'm here for you, companies of the Brontosaurus age.  You're vintage, I'll give you that.

 

 


NASHVILLE - What Happens When An Employment Market Becomes Too Cool For School....

If you know anything about the Southeast US where I live, there's a couple of big realities from a lifestyle/work perspective:

--Atlanta is the capital

--The Southeast is booming in general

--There's no hotter market than Nashville, or as I like to call it, #Nashvegas

Since I travel a lot for work, I tend to measure how hot a market is for business, employment and cultural gravity by the general availability/price of hotels in the market.  By that measure, Nashville is red hot.  It's hard to find a business class hotel that won't make you cringe for less than the high $100s or right at/above $200.

That's a lot.  Compare to the market to Atlanta, where great rooms can be found from $110 to $140, and it's clear that Nashville is booming.  Because of the boom over the last decade, inventory on the hotel and Nashvegashousing front hasn't caught up to the demand yet.

Why is Nashville so hot?  Many would tell you that the growth is a function of multiple factors - including a centralized metropolitan government that generally allows the metro to work together (see more about the government setup here), a unique cultural pull with origins in country music (expanding beyond that taste, but still the flagship) and an emerging hipster dufus vibe ITP (inside the perimeter).

Add it all up, and employers have been flocking to Nashville for the last 10-15 years.

But with great growth and a lagging housing market comes a few problems - namely what it costs to live "comfortably" in Nashville.  More from the Nashville Business Journal:

"It is obvious that living in Music City is starting to add up, and now a study shows the city has seen the greatest year-over-year cost of living increase in the nation.

Released by financial planning website GoBankingRates, the study compared the change each of city's cost of living index from Numbeo to GoBankingRates's metrics for how much annual income it takes to "live comfortably" in a city. For instance, it takes a salary of $70,150 to live comfortably in Nashville today, according to the study.

Local home prices have skyrocketed recently, with the median single-family sales price in Nashville in June of this year at more than $293,000, according to the Greater Nashville Realtors. For comparison, Nashville’s median sales price hit $200,000 for the first time in June of 2013.

Last year, a Nashville Business Journal analysis of wealth data from researcher Esri found the average net worth of Greater Nashville’s most affluent areas had increased by 48 percent, increasing the Greater Nashville's inequality ratio to 5.7. That means the wealthiest 20 percent of ZIP codes in the region have an average net worth that is 5.7 times larger than the average net worth of the bottom 20 percent. This gap has climbed from an inequality ratio of 4.47 in 2013."

If you click through and dig in, you'll find some gems related to how much income you need to live comfortably in Nashville compared to some other cities of note:

Los Angeles - $76,047

Seattle - $75,283

Nashville - $70,150

San Diego - $69,958

Atlanta - $62,184

Dallas - $57,984

Austin - $54,631

Louisville - $48,897

Want some analysis of those numbers?  It's now cheaper to live comfortably in Atlanta than it is in Nashville.  Also, if you ruled out the west coast as a professional living in Nashvegas, you might want to look again, because your standard of living is similar to those who live in San Diego, Seattle and yes, Los Angeles.

Of course, you won't see Dolly Parton pulling through a Jack's in Seattle like I did in Nashville in 2006.

Final note - Austin is widely thought to be an incredibly hot market with many similarities in cultural pull and hipster vibe to Nashville. If you were buying stock by the measure listed above, you would sell on Nashville and buy Austin.

The market never lies.  Nashville's a great town, but these numbers show it may have heated to the point where it's going to level off from an employment perspective soon.

 

 

 


PURE GOLD: On the Topic of Age Bias and Startup Culture...

Old people are..just so..so..so...old!

Coming off a two-day blitz to finish some interviewing training, and what interviewing training would be complete without a section on non-Title VII bias that impacts us all?  Turns out, science shows we all like a certain type of person no matter their qualifications.  Among the things we're suckers for:

--attractive people...

--smooth communicators...

--people who are alums from the school we went to...

--candidates who tell us we are both attractive and smooth as part of the interview...

Kidding about the last one.  You know what's not listed above as something we are subconsciously attracted to?  People who are older than us (related to attractiveness for sure).  That's why this farce blog post from a fictional startup was so accurate - it basically just says it all.  Check out these excerpts from the post at McSweeneys and then go read the whole thing:

"Hello, and welcome to our startup. We hope you’re enjoying your complimentary snifter of vaporized coconut water. Once you’re done, please place the glass into one of the blue receptacles around the office, which will send the glass to be washed and dried. Do not place it into one of the red receptacles. The red receptacles take whatever you put inside of them and launch it into space.

As you can probably tell by looking around, every employee at our startup is 23 years old. On the morning of your 24th birthday, the barcode on your employee ID stops working and you can no longer enter our building. We do this to ensure our company has a ceaseless, youthful energy. We believe old people are displeasing to look at and also, bad at ideas.

Care for a nap? Well, you are more than welcome to take a quick, refreshing nap in one of our many nap pods. You will be lulled to sleep by the soothing sound of our 23-year-old founder softly whispering startupy things such as, “Disruption,” and “Like Uber, but for horses.”

Go read it all.  It's all truer than we'd like to admit at all companies who chase culture as part of a strategic plan.


Sleepy HR Pros Won't Spend More than 30 Seconds On This Post... (The Mary Meeker Slides)

Only the true players will spend 5 minutes or more with this post and it's referred content...It's deep, but pure gold...

Kleiner Perkins general partner Mary Meeker launched the 22nd edition of the Internet Trends Report at the Code Conference in Rancho Palos Verdes, California, on May 31, 2017. Dating back to 1995, when Mary was still an equity analyst at Morgan Stanley, the annual report compiles and analyzes data from a wide range of sources, providing insights on the state of the Internet Economy. The deck covers a broad array of topics, including global internet user trends, advertising and e-commerce, gaming, online media, digital health, and much, much more. This guide is intended to highlight some of the key topics of discussion in this year’s edition – and to help media navigate the report.

It's deep.  I can guarantee if you spend 10 minutes with it, you'll find 4-5 things to share with you team and you'll look smart as hell.  A trend-spotter, if you will...

Highlights of the 300 slide deck from ReCode (full deck below from Slideshare, click through if you don't see the slides):

  • Global smartphone growth is slowing: Smartphone shipments grew 3 percent year over year last year, versus 10 percent the year before. This is in addition to continued slowing internet growth, which Meeker discussed last year. (editors note - what's next?  Apple needs a new product)
  • Voice is beginning to replace typing in online queries. Twenty percent of mobile queries were made via voice in 2016, while accuracy is now about 95 percent. (editor's note - holy ****)
  • In 10 years, Netflix went from 0 to more than 30 percent of home entertainment revenue in the U.S. This is happening while TV viewership continues to decline. (editor's note - holy ****, even with all those shared passwords?)
  • Entrepreneurs are often fans of gaming, Meeker said, quoting Elon Musk, Reid Hoffman and Mark Zuckerberg. Global interactive gaming is becoming mainstream, with 2.6 billion gamers in 2017 versus 100 million in 1995. Global gaming revenue is estimated to be around $100 billion in 2016, and China is now the top market for interactive gaming.
  • China remains a fascinating market, with huge growth in mobile services and payments and services like on-demand bike sharing. (More here: The highlights of Meeker's China slides.)
  • While internet growth is slowing globally, that’s not the case in India, the fastest growing large economy. The number of internet users in India grew more than 28 percent in 2016. That’s only 27 percent online penetration, which means there’s lots of room for internet user-ship to grow. Mobile internet usage is growing as the cost of bandwidth declines. (More here: The highlights of Meeker's India slides.)
  • In the U.S. in 2016, 60 percent of the most highly valued tech companies were founded by first- or second-generation Americans and are responsible for 1.5 million employees. Those companies include tech titans Apple, Alphabet, Amazon and Facebook.
  • Healthcare: Wearables are gaining adoption with about 25 percent of Americans owning one, up 12 percent from 2016. Leading tech brands are well-positioned in the digital health market, with 60 percent of consumers willing to share their health data with the likes of Google in 2016.

Daaaaamn.  There's a lot here.  This one's for the true players. Enjoy...


If I Were Starting A Union, Here's What I'd Do...

I'm spent a lot of time over the last week thinking about the challenges of the budgeted merit increases - you know the drill - 4% across the board, and you need to get "pay for performance" out of that.  Which got me thinking about this ...

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If I Were Starting A Union, Here's What I'd Do...I'd rip a page from the player's unions in the major sports leagues and focus my bargaining on the establishment of a salary cap.

Once the cap was established as a percentage of company revenue, the deal would be pretty simple from an economic perspective - members of the union would get more cash as revenue grew, and they'd be at risk if revenue didn't grow or decreased (I'd have to figure out how new headcount impacts that - there would have to be some way to protect a certain % of growth for the incumbents).

Of course, membership drives for my union would be challenged - mainly because the majority of workers in America have no interest in that kind of risk, or at least see little value in the upside. They'd rather take their 3% annually.

Which means I'd have to attempt to unionize high performers and Linchpins only.  Of course, that's problematic since this group really doesn't need representation and can increase their compensation on their own, both within the same company and via the free market.

Crap.  Back to the drawing board...


Anyone Can Be a Recruiter, Right? (#RNL17)

It's a profession with limited barriers to entry and literally a million agency/corporate positions available.

It's a profession where the hardest workers and the most entrepreneurial usually get the best results.

It's a profession looked at with disdain by many candidates who are sick of hearing from members of said profession.

SO - Anyone can be a recruiter, right? Ari

I bring this up for the following reasons.  I'm just coming off a couple of days at Recruiter Nation Live 2017, a conference put on by the good folks at Jobvite.  Great show and good people, glad I went.

Speaking of good people - I heard no less than three times - in different ways - people talking about the fact they had told friends, family members and complete strangers that they should get into the recruiting game.  The common factor in all of this advice was that anyone could be a recruiter.

Career a little slow?  Not finding the right path for you?  Just got out of prison?

You should be a recruiter. Seems like anyone can do it.

My favorite story was one where a guy was in an Uber and struck up a conversation with the driver, and ended up giving him the advice to become a recruiter.  The guy messaged him two weeks later and told my friend that he landed his first recruiting job - at a place I'll call TereoTech - which means he'll either be unemployed in a month or become one of the greatest recruiters of all time - because that's what TereoTech does.

Which is the point of this post.  Yeah friends, anyone can probably be a recruiter.  Present yourself in the right way and appear scrappy as a youngster, and you can probably find a job.  If you're older, you can parlay your subject matter/functional area expertise into a gig recruiting people who do what you've done in the past.  We call that a specialty recruiter in the biz, and your experience in any specialty probably can give you a shot as a recruiter.

A lot of people can get a job as a recruiter.  

But just because you can get the job doesn't mean you'll be successful, or even like it. What dictates whether someone can actually do the job of a recruiter?

Recruiting in it's purest form is sales.  Behavioral traits that equate into success for recruiters are as follows:

High Assertiveness - you're going to have to ask for things without shame.

Low or mid-range Sensitivity - rejection is a part of the gig.  If you're a diva every time you get rejected, it's probably not going to work.

Low Team - doesn't mean you're a bad teammate.  The low Team designation simply means you're driven for high performance via individual scoreboards - you like to win.  YOU, not us.  Us is nice.  But unless you're motivated by seeing your name at the top of a list, you probably won't be satisfied.

There's more, but I'll stop there.  The same things that make a great salesperson also make for a great recruiter.

Lots of people can get a recruiting job.  Few can be good to great at it.  

Shout out to the Uber driver now at TereoTech - you'll know whether it's for you if you can tolerate the good folks at TT requiring you to make 120 calls a day and the rejection that comes with that.

Get a year in at TereoTech and then give me a call - we've got a great team you'll love at Kinetix one you figure out it's for you.