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August 14, 2012


Steve Thomas

Cool idea. I think that is how most HR thinks it looks to employees. Drop in and a Genius will have an inspiring career conversation or bend the arm back of the insurance carrier so they say uncle and pay that claim. Unfortunately tickets and helpdesk apps are the preferred method for ee engagement these days.

It would be hard to pull off in decentralized/virtual environments. I'd say just use video and that may help some.

The real issue though is "Bad HR" is unwilling or unable to deal with "Bad Management" and this won't change that. "Good HR" can deal with "Bad Management" and is busy doing so.....


We need more HR folks that see their role as sales and service based.


Wow. This is "Back to the future" for HR. When I first started (in a non-HR role) 30 years ago, that's what the HR office was all about. Walk in, talk to a generalist, get some advice. Each HR rep would pull your file, work with you on individualized benefits plans, retirement planning, career development, conflict coaching (conflicts with your supervisor or co-workers), and if necessary, help you find a new job (i.e. transfer within the company). Management was left to managers -- leadership did not consult with HR. Now the backlash-- HR is specialized, we are "management consultants" and not viewed as a resource to the individual employee. Seeing HR run as an Apple Store would be great -- as long as we don't repeat the mistakes made 30 years ago!


Innovative idea for HR


great idea you got there. :)

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