You know the type I'm talking about. The person on your team (or around your team) who never seems like they're having a bad day. They're the perfect mix of not being negative or overly cynical, but not so sugar-filled that the enthusiam seems fake.
Theyr'e the real deal. They may have bad days, but they don't let it affect their service-orientation to the world around them - whether it's their customers, team members, bosses or family.
Consistent. Positive but not fake. Helpful. Authentic.
Last month we lost a cat named Sal. He was my boy. He had what I'm describing. Life goes on, and as unbelievable luck would have it for the Dunn family, it looks like we've found the same thing with a totally different type of hire - a Golden Retriever adoption named "Chief".
Below is a picture of Chief blocking my entry to the house after taking the boys to the bus stop for school. Note ball in mouth. He's been with us for a couple of months now, and even though he had to go through a restricted duty heartworm treatment when we got him, I'm not sure he's had a bad day. Consistent. Positive but not fake. Helpful. Authentic.
You know the type I'm talking about. The one who you want to hire.
Sal Dunn taught us how to hire right around our house.