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April 20, 2010

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Tom Logue

If you open up the lines of communication for positive feedback, then you open them up for negative feedback as well.

If I knew that my comments would actually reach the people I'm mad at within an organization, then you can bet I'd be letting Microsoft, Delta, T-Mobile, etc., know exactly how I feel.

In other words, the current system is actually hurting companies in two ways. It diminishes outside praise, and it distances workers from the end customer to the point that they are operating in a vacuum rather than with the customer in mind.

Tricky topic.

AWM

K-

You know that you aren't a coffee snob and by venti you mean large ;)

-AWM

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