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December 2007

December 31, 2007

Career Exercises for New Year's Eve....

Let's face it - if you are in the office today and not tethered to a headset, it's going to be a slow day.  About 50% of America is packaging the day into a four-day weekend, and you'll be out of stuff to motivateTimes_square_ball you by Noon.

No better time to think about the future and about the past.  To help with your brainstorming, I'm offering up two articles to get the creative juices flowing from a Career standpoint:

-The always solid Paul Herbert at Incentive Intelligence advises us how to get excited about our future potential by looking at everything we've accomplished in the past.  The tool?  A Life-Map of Achievements, which will shock you with all the cool stuff you've accomplished in your lifetime, regardless of age.  Draw it up during your downtime this afternoon and feel good about what's coming up in 2008. (from Paul, via LifeHacker, via DIY Planner)

-Lest you get too comfortable with the past, Seth Godin re-posts this oldie-but-goodie, asking the question "What did you do back when interest rates were at their lowest in 50 years, crime was close to zero, great employees were looking for good jobs, computers made product development and marketing easier than ever, and there was almost no competition for good news about great ideas?".  The moral, as you might expect, is don't wait to chase the dream (whatever it is) any longer....

Have a great New Year's Eve and New Year's Day.  See you in 2008....

December 28, 2007

Carnival of HR Is Up at Compensation Force

Check out the latest Carnival of HR up at Compensation Force.  Lots of solid thoughts this time around, as usual....

Special thanks to Ann Bares for hosting!

December 27, 2007

Impact of Mutual Fund Fees in Your 401k to Employees....

Think the fees charged by the mutual funds in your 401k don't matter?  Think again.  Fees always matter, as evidenced by the following chart provided by Alliance Bernstein via the Retirement Plan Blog.  The skinny of the chart?  Lower fees by 1% (which increases return by 1%) translates into about $220,000 extra at retirement—and an extra 10 years of spending.

Onepercentimage_6

Curious about the methodology to arrive at the findings?  Here's the breakdown of the AB chart courtesy of the Retirement Plan Blog:

"For the mathematically inclined, following is the methodology Alliance Bernstein used to develop their chart:

Results are simulated. This is a hypothetical illustration only and its results are not indicative of any specific investment, including any AllianceBernstein mutual fund. The savings phase simulates a defined contribution participant salary of $45,000 at age 25, linearly increasing to $85,000 by age 65, making yearly contributions of 6% of salary at age 25 increasing by 0.5% per year to a maximum 10% with a 50% company matching contribution up to the first 6% of salary. In the spending phase, $63,750 (75% of final salary) is deducted at the beginning of each year. A yearly investment return of 9% is assumed at age 25, linearly decreasing to 6% at age 80 and remaining constant thereafter. In the “1% Greater Return Scenario” a yearly investment return of 10% is assumed at age 25, linearly decreasing to 7% at age 85 and remaining constant thereafter. Inflation is assumed to be a constant 3% and dollar values are expressed in real purchasing power terms."

So buck up and make sure your 401k fund selection includes some low-fee funds.  For me, fiduciary responsibility can be summed up in 2 words:  Index Funds, which typically feature low fees with returns beating 70-75% of actively managed funds. 

December 26, 2007

Top 20 HR Articles of 2007 - The Industry Radar

Want to see what people were reading in 2007?  A great source of what was hot is up over at The IndustryRadarlogo_ir2_2 Radar, where John Nail has listed the top 20 posts from 2007 (i.e., most hits/views).

See it here - http://www.theindustryradar.com/Home/index.cfm?currentHome=/Accounts/radar/layouts/ORT.xml

Love the Industry Radar, and I'm thrilled to make it on the top 20 list. 

The only problem with The Industry Radar is you can start browsing, then look up and realize you've just burned 45 minutes of your day browsing the headlines.

I try and manage that by subscribing to the newsletter and budgeting my time to that.  Sometimes it works and sometimes it doesn't.

Thanks to John for providing a great aggregator of content.  If you haven't checked out the IR yet, bounce over and take a look over the holidays during your down time.   Or during your first day back when you are avoiding work...

December 24, 2007

HR Capitalist Off Today - If You Are Working, See How Your Holiday Policy Stacks Up....

I'm off today, so if you are reading this on Christmas Eve, welcome to the world of automation. 

If you're working today, I suspect it's going to be a light productivity day for you.  So, you may as well dig into the details about what workers across the country receive in the way of official paid holidays.  From AL.com, examining the 13 official holidays in the state of Alabama:

"The Bureau of Labor Statistics survey, released in August, said the average number of paid Carl_spacklerholidays per year, for private-sector workers who get paid holidays, was seven in businesses with 99 or fewer workers and nine in larger businesses. The survey said 12 percent of full-time workers in the private sector don't get paid holidays."

Not really sure what to make of the numbers, since comparing one staple of Paid Time Off (with the other components being vacation, personal day and sick time as well as official holidays) is basically useless.

For example, I thought for a split second about getting on my high horse regarding Alabama actually granting some workers Fat Tuesday (that's Mardi Gras parade day for you teetotalers), but then I reconsidered.  After all, the State of Alabama has 13 paid holidays, which sounds like a lot, but I don't know if they grant any personal days.  If I add up my company's official holidays (7) and personal days (7), I have 14 days, half of which I can take when I need them.

If the state workers in Alabama have 13 paid holidays but no personal days and vacation and sick time schedules are comparable, I have a better benefit.  I can use half of the holiday/personal days when I want to.   So I got that going for me, which is nice (hat tip to Bill Murray in Caddyshack).

If you're working, here's hoping you're out of there by at least 2pm.  Merry Christmas.

December 21, 2007

Christmas Eve Notes - Hug Your Family as You Read About This CIGNA Claim Denial....

I'm not very political when it comes to the topic of Universal Healthcare.  Like Mongo from Blazing Saddles, I'm just a pawn in this game of life...

But as a media/news consumer, I know a potential tipping point when I see one.  And a sad story thatCarpe_diem makes you value a lot of the things you take for granted.  Especially during the holidays.

Here's the headline - "Health Insurance Company Denies, Then Belatedly Approves Liver Transplant That May Have Saved The Girl".   Here's a clip from CBStv in Los Angeles:

"A 17-year-old girl from Northridge died Thursday night, just hours after insurance giant CIGNA reversed itself and agreed to approve a liver transplant for the cancer survivor.

CIGNA originally declined to pay for the transplant for Nataline Sarkisyan because her plan does not cover "experimental, investigational and unproven services," her doctors said.

The reversal was announced at the rally attended by a crowd estimated by organizers at 150. Hundreds of telephone callers also clogged lines at CIGNA offices around the nation Thursday on Nataline's behalf.

"This is an incredible turnaround generated by a massive outpouring around the country that proves that an engaged public can make a difference and achieve results," said Rose Ann DeMoro, executive director of the California Nurses Association and National Nurses Organizing Committee, one of the rally's organizers."

Unfortunately, the reversal came too late:

"Nataline was diagnosed with leukemia at age 14. After two years of treatment the cancer went into remission but came back this summer, Sarkisyan told the Daily News.

When doctors said Nataline could use a bone-marrow transplant, the Sarkisyans discovered that her only sibling, Bedig, 21, was a match, and he donated his bone marrow the day before Thanksgiving, the newspaper reported.

However, Nataline developed a complication from the bone-marrow transplant and, because her liver was failing, doctors recommended a transplant, according to an appeal letter sent to CIGNA earlier this month, the Daily News reported.

The Sarkisyans filed an appeal with the California Department of Insurance, which sent a letter this week saying it needed more information."

So hug your family over the next couple of days as you celebrate Christmas or whatever holiday your faith recommends. 

A nice gift idea for you last minute shoppers?  How about a Carpe Diem T-Shirt to remind you and your loved ones that tomorrow isn't guaranteed?

CompUSA Closings - WARN Letters, One-Week Stay Bonuses and More...

Headline - CompUSA To Close All 103 Stores After the Holidays....jeesh...

After the wear-it-out coverage of the Circuit City fiasco, I should write about more uplifting stuff duringCompusa  the holidays.  But from a HR standpoint, notification of closure during the holidays is a big deal.  Fortunately, I don't have to do a rundown of this - Jay Sheppard at Gruntled Employees has a great rundown over at his site...  Starting with a link to what appears to be a WARN letter to CompUSA employees from Engadget.

Reaction to the letter from Gruntled Employees:

"Now I can't personally vouch for the authenticity of the letter, and Engadget describes its source as an anonymous CompUSA employee. Nor could I confirm the identity of CompUSA's HR director, although there is an HR person with that name in the DFW metropolitan area. It certainly looks like an authentic WARN Act letter, which the government requires.

But what a letter. I appreciate that CompUSA had a lot of employees to fire, but couldn't they have bothered to insert the unlucky recipient's name in each letter? (You know, guys, they have computers that can do that now.) Did they need to keep reminding the fired worker that CompUSA is incorporated (at least for now) — four times in a three-paragraph letter? Couldn't they get a human being to actually sign the letter? Repeating the name in boldfaced italics doesn't count.

You're firing people. Have the decency to act like it means something to you. It certainly means something to the employees."

That pretty much sums it up.  Thanks to Jay for the coverage and notes, and if you really want to feel like you need a shower from an ineffective communications perspective, check out this offer of one-week's salary to any non-exempt employee who stays until their store closes.

December 20, 2007

Merry Christmas HR Team!! Here's an Enthralling Book To Say "Thanks"...

I was going to let this list go.  But, try as I might, I can't help but be a cynic regarding the the top-selling books of the year at the SHRM store.

I didn't get the email with the list, but John Hollon blogged about it a few days ago over at The Business of Management.  Here's what John offered up earlier this week:

"Here are the Great 8 books of 2007, which I offer without comment, but would love to hear any thoughts you might have on the underlying message (if any) of this list:

  • U.S. Master Human Resources Guide (Ninth Edition), by Donald W. Myers,Grinchxmastree4 D.B.A.
  • Human Resource Management (12th Edition; textbook), By John H. Jackson and Robert L. Mathis, SPHR.
  • Effective Succession Planning: Ensuring Leadership Continuity and Building Talent from Within (Third Edition), by William J. Rothwell.
  • Auditing Your Human Resources Department: A Step-By-Step Guide, by John H. McConnell.
  • From Sex to Religion (Employee DVD version), G. Neil (publisher).
  • 101 Sample Write-Ups for Documenting Employee Performance Problems: A Guide to Progressive Discipline & Termination, by Paul Falcone.
  • Performance Appraisal Sourcebook: A Collection of Practical Samples, by Mike Deblieux.
  • The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent and Accelerate Performance, by Adrian Gostick and Chester Elton."

The name of my site is the HR Capitalist, so I suppose I should appreciate the fact that these books generated the most sales at the SHRM Bookstore.  But they do seem a little on the mundane side.

Strategic they're not (with the possible exception of the Carrot Principle Book).  If someone gave me one of these books for Christmas, I'd reciprocate in kind in 2008 based on what they did for a living.  Maybe a small calculator or a used version of Quicken for the accountant in my life, or an AM Radio for the IT Pro on my "friends list".

As for my team?  They can expect that catchy "Auditing Your HR Department" title.  I hear you can't put it down and it even has a surprise ending....

I Kid You Not - Wisconsin Bill Would Require Instruction on Unions/Organizing...

From the "truth is stranger than fiction/special interest groups are running amok" file - A Wisconsin state legislative bill, sponsored by Sen. Dave Hansen, D-Green Bay, would require every school board to incorporate the history of organized labor and the collective bargaining process into its curriculum.

I kid you not - it's a real bill.  More from Forbes:

"It's appalling how little high school graduates know about unions and labor history, said David NackBen_stein with the Wisconsin Labor History Society. A law is needed because current teaching on the subject isn't sufficient, he said.

"When we're talking about the history of working people, we're talking about the history of the United States," Nack said. "I think there are people out there who do not think that the history of organized labor is that important."

The struggles of working men and women often get left out by teachers trying to cram in other required material, said Mary Bell, president of the 98,000-member Wisconsin Education Association Council. The state teacher's union supports the bill because it would force schools to teach that history, Bell said."

Time for a little balance - I'll report, you decide.  Teaching isn't sufficient on this topic or about 100,000 others, because our schools are swamped trying to teach the basics so our workforce can compete globally.  You know, the basics - reading, math, science, etc.   It's not exactly a shocker that a teacher's UNION would be supportive of the bill - know what I mean?

Based on the reporting, it seems the best thing to do in order to ensure the defeat of this bill is to champion a school system's autonomy in determining curriculum and focus on the conflicts regarding this type of legislative mandate.  More from the Forbes article:

"It makes no sense for the Legislature to dictate to schools what specific subject areas they should teach, said Ryan Murray, spokesman for Senate Minority Leader Scott Fitzgerald, R-Juneau.

"We could do organized labor today and the history of the Republican Party tomorrow. In a time when we're having trouble teaching our kids the basics of history, is this really the time to be putting another mandate on when we're not even doing the current stuff well?"

Yikes.  Please give me patience if my son gets off the school bus a few years from now, and has a sample authorization card from a mock organizing drive at school.    I hope he can be the HR Manager running through the FOE (Facts, Opinions, Experience) methodology... 

December 19, 2007

Here's Another Reason Why You Don't Have Google's Employment Brand...

I was talking to someone on my team about the prospect of a boomerang hire - an ex-employee who had left our company, only to find the grass isn't always greener on the other side of the hedge.  In any event, we talked for 5 minutes or so about all the reasons why our company is a good place to be.

One thing we don't have - Matchbox 20 concerts cruising through our campus...Matchbox_20

From the latest issue of Fortune:

"Filmore East and the Apollo were once some of the legend-making venues of rock and roll.  Add a new locale to that vaunted list:  The Googleplex, Google's Silicon Valley HQ's 2,000 seat auditorium, has become the latest stop for touring musical artists, including John Legend and crooner Tony Bennett.  In October, Matchbox Twenty paid a visit and played a few tunes from its new album."  (see video of the performance here)

Ugh.  Here's the thing about all the perks at Google and the employment brand it creates - it's great, but it's not the real world.  If you are a HR person at Google for any length of time, more power to you.  If I see you in the marketplace a decade from now, I know you had a good time and everyone loved being there.  I also know that you probably didn't have to grind it out very much. 

Employee satisfaction scores down a fraction?  Let's roll in the Foo Fighters.  Didn't get the developer you wanted?  Here's another 25K, go back and get them. 

It's not that way in the real word.  Ten years from now, I'm as likely to hire the HR Manager who kept the union out at Whataburger than the HR Manager who was the human perk dispenser at Google.  Unless I'm at Google, in which case that perk design expertise might come in handle.   But of course, the growth rate at the big G will have cratered by then, and it will probably be the union avoidance skills of the Whataburger generalist that will be the most valuable then and there as well.

But hey, who doesn't like Matchbox 20?  My favorite cut from them is ironically named "Real World."  Wonder if they played that at Google?

Does "Reasonable Accommodation" Include Putting Employees Into Equivalent Positions?

Here's an interesting legal development.  Let's say an employee becomes disabled and the disability is clearly covered under the Americans with Disabilities Act (ADA).  Under the act, employers are required to make a reasonable accommodation to the known disability of a qualified applicant or employee if it would not impose an "undue hardship" on the operation of the employer's business.

Undue hardship is defined as an action requiring significant difficulty or expense when considered in lightWalmart_supercenter of factors such as an employer's size, financial resources, and the nature and structure of its operation.

Reasonable accommodations are usually focused on accessibility of facilities, job redesign or acquiring/modifying equipment to make the job possible given the disability.

Look mom!  I'm talking like a lawyer!

OK, back to the real world.  Let's say you worked through that process and determined the available accommodations to the employee's current job would create an undue hardship to your business.  What's next?

Do you have to offer that same employee an equivalent position in your organization that's open and available?  Yes?  No?

The Supreme Court recently agreed to hear the case of Huber v. Wal-Mart on that very issue.  From the Washington Post:

"The dispute is over whether Wal-Mart was required to provide Huber with an equivalent position after her disability prevented her from performing her job, or whether the company simply had to allow her to compete for an equivalent job.

Huber's lawyers argued in court filings that the federal appeals courts have split on the issue and asked the justices to resolve the split.

Huber filled orders in a Wal-Mart distribution center in Clarksville, Ark., earning $13 an hour, when she was hurt on the job in April 2001. The company agreed she was disabled and no longer able to perform her job.

Huber applied for a job as a router, which paid $12.50, but the position was given to an employee Wal-Mart considered more qualified. Huber was offered a janitorial position that paid $6.20 an hour, her lawyers said in court papers.

Huber sued in June 2004, arguing that under ADA rules, she only had to be qualified for the equivalent position, not be the most qualified, and should have been reassigned to the router job.

Wal-Mart said in court papers that the job went to the most qualified candidate under a "standardized, legitimate, and non-discriminatory" process that is allowed under the ADA."

Interesting case and concept.  If you travel out to the EEOC site, you'll see no mention of placement to other positions as a possible or expected means of accommodation.  I suspect the big thing that works against Wal-Mart here is what kills it in every other employment topic - it's size.  Let's assume that the Distribution Center she was at had 300-400 employees.  With that in mind, you have to assume that they have multiple router positions (although I have no clue what that position does).  If there are multiple openings every year for that role, the emotional response becomes, "why not put her in that role?" if the turnover and staffing trends suggest you are going to fill it multiple times annually?

Of course, Wal-Mart doesn't want that precedent forcing them to allow ADA-categorized employees to call their own shots about what job they want to do, so they'll fight it, all the way to the Supreme Court.

Which is where they are.  We'll see what happens.  This is a tough one - you want to treat employees well, but you don't want employees having the ability to force themselves into a bad match that erodes productivity and, potentially, the morale of the location. 

December 18, 2007

No Love from SBC to AT&T Employees - Gas is $3/Gallon and Telecommuting is No Longer an Option...

OK, here's the situation.  Gas costs $3 per gallon, companies are under increasing pressure to show their "greenness" and studies show that telecommuting can boost productivity in most, if not all, jobs.

Based on those facts, would you increase the amount of telecommuting, keep it the same, or start makingBlackberry_on_the_beach_2 your current crop of telecommuters come back to the office?

Right!  You would increase the amount of telecommuting or at least keep it the same...

Unless you just got acquired and the winner of the merger doesn't like telecommuting.  From Network World:

"AT&T, a company that once was a poster child for telecommuting, is downsizing its long-running telework program and requiring thousands of employees who work from their homes and other virtual offices to return to traditional AT&T office environments, according to sources.

“It is a serious effort to reel in the telework people,” says Chuck Wilsker, president and CEO of the Telework Coalitions, an organization in Washington, D.C., that promotes telework through education and legislative efforts.

“We have been getting calls and e-mails from very unhappy AT&T teleworking employees who are being told that they will no longer be allowed to telework,” says Wilsker, who has heard that as many as 10,000 or 12,000 full-time teleworkers may be affected.

A spokesman in AT&T’s San Antonio, Texas, headquarters denies there are broad-scale plans to end teleworking arrangements, but acknowledges there may be some isolated cases. “Teleworking is at the discretion of the business,” says Walt Sharp, the spokesman.

He says AT&T is in the process of reconciling the human resources policies of the legacy AT&T, SBC Communications, which acquired AT&T in 2005; BellSouth, which was acquired in late 2006; and the former Cingular wireless operation, previously co-owned by BellSouth and AT&T."

Here's a primer in the merger.  SBC is the winner, acquiring both the AT&T and BellSouth operations/brands.  While the AT&T brand will be used moving forward, managers from SBC are clearly calling the shots - and from what I read and hear, they don't like or don't get the concept of telecommuting.

Living in the Southeast, I have a lot of friends at BellSouth, and they report that there have been long conference calls announcing that if you live in a metro area with BellSouth office space, you're expected to report to the real estate and your assigned cube/office.   The only way out?  If you have a manager with the chops to get you in under the rug as an exception - and apparently those are few and far between.

What a nightmare - DSL and network providers forcing telecommuting workers back to offices as over-arching policies. 

Better firm up the dress code while you are at it.  What happened to the ties?   Is that programmer wearing (gasp..).... flip flops?

Have you workers no shame?

Why HR Managers Need to Be Immigrants and Quants...

Jason Averbook, CEO of Knowledge Infusion and blogger at the aptly-named Knowledge Infuser, is winding it down for 2007 and recently summarized a year's worth of observations regarding the Changing Role of HR.   

I loved the post, in part, because Jason's firm works with some cool companies, and I am always interestedNerds_2 in the KI perspective, and also because his list (a top 10 type of list) isn't the usual "why HR sucks" or "why isn't HR getting any respect" monotony. 

Here's a sampling of what makes Jason's list different (see the entire list here):

"2.  HR leaders today are split into two camps; those that have been in HR forever and new entrants into HR. Lets call them HR Natives vs. HR Immigrants. The HR Natives are struggling to get out of old school, transactional HR while the HR Immigrants don't want anything to do with that. This caused quite a chasm in HR organizations in 2007 and we expect this to continue in 2008.

3.  Continued entrance of "The Quants". HR leaders are either equipped or hiring individuals with quantitative backgrounds to focus on measurement. This is changing the demands on the rest of HR as far as the type and style of information that they need to have at their fingertips.   (note from the Capitalist - you can be a new style quant - you don't have to look like the guys in the picture above)

4.  HR is focusing on marketing internally more than ever. Creation of employment brand is important, but more HR organizations are marketing themselves to the press to prove they are creating value in their workplace. The Knowledge Infusion Deployment Excellence practice actually does this for clients and in 2007, the demand was greater then ever."

Pretty cool observations.  I can't tell you how many HR peers I've seen who get run over by Finance regarding spreadsheet structure and command of the numbers.  I think that's one of the factors in the Natives vs. Immigrants battle (brillant terms, BTW), but there are others things that drive the Immigrant vs. Native divide in HR, like this one - a willingness and desire to recruit. 

Finally, Jason hits a home run with his observations on marketing.  How many HR people think about their internal materials as exercises in branding?  Not enough...

Check out the rest of Jason's list here.  Evolve or be outsourced...

December 17, 2007

ESPN Says - No Hard Liquor for You at the Christmas Party!!!

If you're like my company, you've just had or are getting ready to have your Christmas function.  The type of function you have probably depends on the culture of your company, which can be related to the type of business you are in, the philosophy of your leaders, etc.

Whether you have a function on-site or off-site, with just employees attending or significant othersBerman invited, one call you have to make is whether alcohol is involved.  Back in the old days, everybody had about 5-10 belts in a three-hour perod - no limited number of drink tickets for the old school crowd.  Looking back, you wonder how your parents survived driving home from some of those parties.  Maybe you're thinking the same thing about yourself.

ESPN is reported to be straddling the fence related to their Christmas functions.  The rumor from Deadspin:

"The ESPN Holiday party is this Thursday, and for the first time ever, no hard liquor will be served ... that's the strong rumor anyway. Beer & wine only. The general feeling is that it's all a part of Skippers "cost saving" initiatives.

It probably is. The "official story" is that there were fights at last years party, and they want to keep everyone cool. whatever. no mixed drinks, just Smirnoff ices. Nothing like rewarding people for working at a lower pay of rate (sic) for the "honor" of working for the WWL."

For most of us risk management types, the primary issue is liability, not cost control.  Still, I believe the cost control logic is the reason for no hard liquor at their party, if the rumor is true, since simply eliminating one type of alchohol is not going to protect you in any litigation of note.  After all, if a cameraman at ESPN knocks back 15 Rolling Rocks, and as a result, gets involved in a DUI that involves multiple fatalities, does the judge care that he couldn't get a Jack Daniels and Coke?

Even if your company has an off-site party, you still have to decide whether to go, and of course, what to wear - Like my man the Grinch below....

December 14, 2007

This Offer Letter Will Self-Destruct in 5 Seconds - Why Petrino Left the Falcons Mid-Season

Ever told a candidate they had 24 hours to accept your offer of employment?  You probably will before your career is over based on a number of factors...

By now, you have probably heard more than enough about the NFL's Atlanta Falcons.  Mike Vick gets caught up in a web of dog-fighting and violations of his bond conditions, and gets sent away for at least two years.  The Atlanta Falcons go into a tailspin without their best player and amidst a sea of negative media attention.

Couldn't get worse.  Right?  Wrong...

The first year head coach of the Falcons, Bobby Petrino, just left the Falcons effective immediately (theyPetrino have three games left in the season) to become the new head coach at Arkansas.  This was Petrino's first year with the Falcons, and he thought he was walking into the NFL with Vick as his quarterback, which obviously didn't happen.

Petrino's getting blasted in the press and rightfully so.  He's being labeled as a coward who left others behind when leadership was needed, etc.  A quick review of Petrino's track record indicates some questions on the integrity front.  Years ago, he met a plane full of Auburn trustees to discuss the Auburn job while they still had a coach (not received well by the coaching fraternity).  Shortly after signing a 10-year contract with Louisville, he started talks with the Falcons and eventually left to join the NFL Franchise.  Now, he moves to Arkansas, his third job in less than a year.

So much for honoring contracts or sticking it out...

Leaving the Falcons the same week as Vick is sentenced looks bad.  But take a look at Arkansas, the job Petrino's moving to, in order to determine why it happened this way.

Colleges HATE being told no by candidates for their open coaching positions.  The rejections by coaches that colleges pursue for openings are always public, and the result is maximum frustration in the alumni network (We're a premier program!  Why can't our administration get anyone to take the job?!).  As a result of this frustration/egg-on-the-face factor, college programs are beginning to leverage candidates any way they can.

Which brings me back to the concept of having 24 hours to accept an offer.  There's no question in my mind that Arkansas, after being rejected by a couple of candidates, talked to Petrino's agent and offered him the job - with one big condition.  He couldn't wait until the end of the season to accept, they needed the acceptance now, so that they could get on with the press conference.  And once it was announced, Petrino knew he would lose even more control of the Falcons.

So he took the easy way out.  He resigned from the Falcons and took the first Greyhound out of town, leaving this letter for the players he didn't talk to in person about his decision.  Nice...

I'm not defending Petrino.  He should have stuck it out and then looked for a job if that was his intent.  Just know that sometimes when you hate the player (or coach in this circumstance), you sometimes have to hate the game as well. 

Offer letters, set to self-destruct, can make people make bad decisions.  Especially when the star is behind bars.  Arthur Blank and the Falcons will ultimately look for signs of integrity (or lack thereof) in their search for a new head coach...   

December 13, 2007

Why You May Add 7 Sick Days to Your PTO Policy in 2009...

Went to a local SHRM chapter meeting this week and heard Mike Aiken, a Governmental Affairs expert from the National Office of SHRM, talk about what was going on in Washington.  Great talk, very knowledgeable guy...

One of the things that caught my attention was the proposed Healthy Families Act (HFA), which would require employers with more than 15 employees to offer full-time employees seven days of paid sick leave.  The HFA would also mandate the sick time could be used for the employee's illness or to care for a child/parent/spouse/individual related by blood/domestic partner.   Here's some commentary on the merits of the bill....

It's a broad bill that is likely to get a lot of traction in 2008/2009, if Congress continues to be controlled bySick_baby the Democrats and the White House goes "blue state" as well. 

My take?  Who can be against providing paid sick time for employees?  Most employers already do this.  My company offers 10 sick days a year that can be rolled over year after year, providing a nice cushion for those that have to go out on FMLA leave related to a health condition for them or their families.  Package the sick days with a benefit like Short-Term Disability, and you've got a great safety net for employees, in addition to what's required by law.   

Employers of choice already do this since they have to compete for talent.  Organizations with mostly entry level jobs - food service, poultry processing plants, etc., probably don't offer that type of leave.  You show, you get paid, you don't - tough - regardless of the circumstances.  That's harsh and worthy of trying to come up with a better way.

Here's the catch and why more government isn't always the best solution - the bill as currently written would also prohibit employers from eliminating existing leave coverage in order to comply with the Act.  That can get complicated.  Early readings suggest that if you are an employer trying to do the right thing by offering a Paid Time Off (PTO) plan, you couldn't adjust the total number of PTO days to reflect the legal requirement for a stand-alone sick-time policy.   You would have to simply add the seven to what you currently offer to be in compliance.  For those of us offering a great benefit, that's crazy talk...

Here's hoping someone gets to the bill's sponsors and explains that if an employer is already offering 3 weeks of PTO to new employees, they're taking care of people.   Otherwise, expect companies to start breaking out their PTO policies into vacation/sick designations, if it looks like the bill will pass. 

Eligible to Sit for the PHR and SPHR? Don't Flinch, Opt for the SPHR...

My latest article is up at www.workforce.com entitled "What are HR Certifications Worth?".  It's a compilation of some of the notes I've outlined here regarding whether certification is worth it or not.  Here's some new info on the scarcity of the certification that's changed since I talked about it here a month or two ago:

"The rarer the certification, the more it’s potentially worth. SHRM’s HR Certification Institute Web site shows that there are more than 89,000 certified professionals.  With that fact in hand, we next need a total number of HR professionals in the U.S. to determine how special the certifications make you. Here are the two numbers I considered:

The Bureau of Labor Statistics estimated that in 2004, human resources, training and labor relations managers and specialists held 820,000 jobs. I liked that number better for my rough math, since not all HR pros are SHRM members. The BLS number seems as reasonable as any I could find.

Using it, I estimate that about 11 percent of the HR professionals working across all positions and industries are PHR, SPHR or GPHR certified. That’s a big enough percentage to make people take the certifications seriously, but is also an elite enough group to make you want to be part of it."

Jump over to the article at Workforce and check it out.

Additionally, I've received quite a few emails on the topic and here's something I didn't include in the article.  The prep time to pass the class is a serious time committment, at least if you are trying to ensure you pass.  With that in mind, if you qualify to sit for the PHR and the SPHR, you should sit for the SPHR. 

While the SPHR is the tougher exam (more application-based questions, fewer questions based on pure facts), if the prep time is the same (and it is), why not get the Sr. level credentials?  If you take the PHR and pass, ultimately you'll be asking yourself in a few years whether you need the SPHR.  May as well get it all done the first time....

December 12, 2007

Circuit City - We Fired You, Please Present This Coupon to Get Your Old Job Back for Less Pay...

OK, I realize I have beat this Circuit City thing to death, but the hits just keep on coming... To recap for you newbies, here's the HR/Talent related news of note on Circuit City, reported by this site and others in the last 10 months:

-March 2007 - Circuit City announces layoffs of thousands of employees along with plans to backfill the positions with lower-paid talent

-November 2007 - Circuit City reported by the Wall Street Journal to have mailed letters to the ex-employees inviting them back to their old redesigned jobs, at a lower rate of pay.

Most of the commentary I have seen (as well as what I have written) has focused on all the drawbacks ofCircuit_city  this plan.  They're pretty obvious, since it's a bad idea for ex-employees and Circuit City alike.  Returning employees would be going back into an environment that seemingly didn't value them, and Circuit City would be putting employees, who are likely disgruntled with the company, back on the floor.  How does that work for the employees or customers, and subsequently, Circuit City?

Over the last week, I started getting notes from ex-Circuit City employees, many of whom have received the letter from Circuit City.  Read the comments to the last post here, which include the feelings of a couple of the ex-employees impacted by the layoff and who are now in receipt of said letter. 

A couple of the ex-employees were nice enough to share the letter with me.  The letters matched, so I am sharing the text of the letter below with the names changed to protect the innocent.  Here's what it looks like the letter to all laid-off employees said:

Dear [redacted],

This letter is a special invitation to rejoin the Circuit City team. We're a new Circuit City with a lot to offer our customers...and you. If you're interested - and I hope you are - we have a position waiting for you at any Circuit City superstore.

Over the past eight months, we have improved our customer service model, created new positions, and defined career paths for every store role. This means that at each stage of your career, you'll know the steps that can get you to the next level. The new Circuit City delivers a superior experience for customers and associates, and that's why we're reaching out to former associates like you. You have the skills, talent, and experience required for this level of service, and we want you back.

Be a part of the new Circuit City, and join us just in time for the holidays - the most exciting time of the year. Because of your skills and experience, we're excited to offer you a position comparable to your previous role at the most competitive rate possible. Simply present this letter to any manager at any Circuit City superstore. We will quickly complete the process and establish you as a regular - that is, not seasonal - associate.

Thank you and we hope to see you soon.

Sincerely, [signature] [redacted]- RVP

Is this the letter that went out to all employees?  While I can't be sure, the two letters matched and also matched another report on the Consumerist, so it looks probable that this is the letter.

Now for the analysis.  I think the whole idea of bringing employees back, at a lower rate of pay is a bad idea, so I'm not sure there is a good way to do this.  With that said, I would have included some type of acknowledgment about the economic/business conditions that lead them to make the decision they did.  After all, if things are so great, why was I gone in early 2007?  Did you improve your customer service model by walking me out the door?

Above and beyond all else, I'm blown away by the text that I bolded in the letter above.  "Simply present this letter to any manager at any Circuit City superstore..."?   That sounds like a coupon I can present for 10% off any iPod Zune (Apple doesn't discount their stuff), not the concierge treatment I would expect as a candidate from a company that really wanted me to be an associate in one of their stores...

What can I say besides....wow...

NBA to the Knicks - Make the Harassment Case Go Away...

Remember the Sexual Harassment case brought against the New York Knicks, Madison Square Garden and Isiah Thomas?  The one that featured the chairman of MSG firing the claimant before a proper investigation had been conducted, the coach of the Knicks pontificating that race plays a role in whether derogatory references to women are OK or not, and the point guard for the Knicks hooking up with an company intern outside of a "gentleman's club"?

Right - that one...

Dad has stepped in and asked that the nonsense come to an end.  In this case, "Dad" is David Stern andIsiah the NBA.  From the New York Times:

"Three days before a federal judge was to hear testimony on Anucha Browne Sanders’s claim for compensatory damages against Madison Square Garden, the parties settled the sexual harassment case yesterday and ended all appeals.

In the settlement, the Garden agreed to pay her $11.5 million, including $4 million in legal fees, said a person with knowledge of the confidential agreement. That is $100,000 less than the punitive damages a jury awarded Browne Sanders in October. Before the settlement, she had been seeking an additional $9.6 million in compensatory damages.

The Garden had staunchly refused to settle with Browne Sanders before the trial began in September in United States District Court in Lower Manhattan. The Garden instead opted to weather three weeks of frequently sordid testimony, none more so than that of Stephon Marbury’s sexual tryst in his truck with a team intern.

But in a statement, the Garden said that “at the strong request” of N.B.A. Commissioner David Stern “and in the interest of focusing on basketball, we can all agree that it is time for us to move on and put this issue behind us.”

Despite agreeing to settle with Browne Sanders, the Garden and Thomas remained defiant about the jury’s verdict against them.

“The outcome was a travesty of justice,” the Garden said in a statement."

It's interesting that the settlement terms would allow the Garden to continue to be defiant about the facts, as most of us are used to seeing more neutral language in settlement announcements, along the lines of "we're looking forward to moving forward with the future..."

Of course, if any of you are longtime NBA fans, you know that Isiah has always been in the middle of one scrum or another.  I'm a life-long Pistons (like Dumars, Budah and Salley, but never warmed to Isiah) fan, so I offer up this montage (I've been waiting to use that word) of a time in Isiah's life when conflict was kinder and simpler...

December 11, 2007

Kicking Myself In the Groin By Forcing Managers to Make Offers...

I'm HR.  I get that.  I also get the fact that as a HR professional, most of the world expects me to lock down control of everything my department touches, like a security checkpoint that just found a secret compartment in Mick Vick's water bottle.

But other than compensation information and personnel files, I'm not really in the mood to lock down control of anything.   

Case in point - making offers to candidates. 

Lots of HR/Recruiting departments take control and make all offers on behalf of managers.  I'll do thatGroin from time to time, but I like to handle the details and prep the hiring managers to make their own offers.  My logic behind this is that I want the future employee to seek out their manager when they have questions and issues.  In my opinion, it's the best way to set up the manager to have an open door policy and have the ability to resolve issues/concerns/needs their employee might have in the future. 

Plus, HR making all the offers has that Darth Vader/Death Star feel to it to me.   Need a pencil?  HR made the offer, so they probably control the pencils.  Go ask them.  Pretty soon you're mediating the request for the new printer.   

Based on that philosophy, my team tries to proactive source, screen and present final candidates to managers so they can concentrate on running the business, while we run the early stages of the talent acquisition process.  Once they make the call on who they want to hire, we get the offer package together and presto!  All they have to do is call the candidate, make the offer, and then press send on a pre-packaged offer packet that's emailed to the candidate.

At that point, it generally goes one of two ways.  The managers who are communicators take the opportunity to sell the position and the company, and they close the candidate.  Sweet.  Just like we drew it up... The managers who struggle with the art of communication, and might be a little intimidated with the whole compensation thing, generally stumble through it and hopefully emerge without needing to be medicated.  For the ones that struggle, I can see the probability of closing the offer folding like the New York Knicks under the direction of Isiah Thomas.

But yet I persist in forcing the less experienced managers to get repetitions in making offers to candidates.  Call me a masochist, but repetition is the only way it gets better.  And isn't speaking to employees (both potential and real ones) part of the gig for managers?

Or I could just centralize operations to the Death Star and start making everyone request all items from HR via paper forms...

George Bush is no Scrooge - Federal Employees off on Christmas Eve...

George Bush can't be called Scrooge this year.  He just gave all non-essential Federal employees Christmas Eve off...

From the Washington Post coverage:

"President Bush Thursday issued an executive order closing the federal government on 2007Scrooge_bush2_1_2 Christmas Eve, a Monday.

Federal employees are "excused from duty" that day, except for those employees who agencies determine should be at work "for reasons of national security or defense or other public need," the order says.

E-mails have whizzed across the government in recent days as employees tried to figure out whether Bush would grant them a day off on Christmas Eve, as he did in 2001, when Dec. 24 also fell on a Monday. The topic even popped up Wednesday on Federal Diary Live, a discussion session on http://washingtonpost.com.

Presidents Eisenhower, Kennedy, Nixon and Carter also gave employees the entire day off when Christmas Eve landed on a Monday. Ronald Reagan approved three hours of excused absence, and George Bush the Elder gave employees a half-day holiday in 1990."

Good for Bush and the Federal employees.  Is there a day on the calendar where less gets done in the workplace than Christmas Eve?

I wonder how they handle this at CTU?  Is Jack Bauer off or does he have to work?  If he has to work, does he get a comp day off when his workload slows down a bit?

December 10, 2007

When Dating and Recruiting Feel the Same....

I was talking with a manager who had an accepted offer from a candidate late last week.  The conversation went like this:

Me - How's your guy doing?  Have you called him since he accepted the offer? (1 week ago at the time of this conversation)
Manager - No.
Me - Why not?  Don't you think he'd like to hear from you before he shows up to work?Dating_game
Manager - Why?
Me - Well, he's still employed even though he told you he's given a notice.  If they like him as an employee, they might try to show him some love between now and his final day in order to keep him?
Manager - Every time I have accepted a job, the company always just told me what day to show up and I did.  They didn't make any calls to me before I reported.
Me - I understand what you are saying.   The problem is that we've had at least 3-4 instances this year where the company the candidate was at ultimately made a big run at the employee before their last day.  Lost 2 out of 3 of those candidates as a result.  That suggests you need to proactive.   Especially with our metro at 3% unemployment.
Manager - I guess I can, what am I supposed to say?

Hello, Captain Caveman.  It's like I'm teaching someone to date.  How many days until you call someone after getting a number?  I've been married for a long time, so I've got no clue in the dating world.  It matters in the recruiting world.

I'm noticing a substantial up-tick in signed candidates opting to stay with their employer after a counter-offer, or who are at least very open to telling us they are going through a counter-offer process.  Counter-offers have been around since the begining of time, but the recent change I've witnessed suggests that counter-offers are occurring at much deeper levels in an organization, including support reps and entry-level developers.

Why the change?  My company is in the software business, so I assume the loss of knowledge, for some of the companies we pull candidates from, makes a counter at any level more probable.  I also think that low employment rates contribute to an up-tick in counter-offers.

The one thing that's money in the bank to squash the counter-offer?  An engaged and interested hiring manager that the candidate will be working for at the new company.  Something as simple as a phone check-in can keep the warmth going and prevent the candidate from accepting a counter that's not in their best interest.  This type of post-accepted offer marketing will only become more important as the boomers retire, and the Gen Ys and the generations that follow expect you to LOVE them.

My rule of thumb - call every 4 business days until they show up.  Every 3 days if you think they're at risk. 

Of course, you don't want your old school managers fumbling it like Mikey from Swingers below, so test them if you need to.

December 07, 2007

Termination 101 - When Direct Reports Vote a Manager Off the Island...

Remember when reality shows were fresh?  Back in the day when Survivor was the big Kahuna?  Long before Trump started giving people "the Cobra" on The Apprentice, people were getting voted off the island on Survivor..

..and getting voted off the island happens all the time in the workplace...

Think for a couple of seconds and you'll agree you've seen it happen.  The typical version of getting votedBillick off the island is when a manager who's incompetent or has severe conduct issues finally wears out their welcome.  Whether it's a lack of competence or crazy (but consistent) misconduct, dissension among that manager's direct reports builds over time, finally erupting into a flurry of employee relations issues across the team.  Once someone like you gets involved (you're HR, so you'll get to go in and figure it out), it's generally too late.  The natives have spoken, and the situation is irreversible.  Whether it's a resignation or termination, the situation can't be overcome by apologies, focus groups or any other solution.  The manager's out.

Of course, managers can get voted off the island by their team for just being around too long.  Abrasive styles and ego-driven managers with lots of talent can simply wear out their welcome.  It's not about competence or misconduct in these cases, it's about shelf life and staying past your expiration date.

Want a real life example of getting voted off the island because the natives are tired of your act?  Look no further than NFL coaches, where Brian Billick of the Baltimore Ravens has lost control of his team.  Billick has been a historic success in Baltimore, racking up wins, a Super Bowl Title and a 13-3 record a year ago.  Pretty good track record.

But he's got an ego that rubs lots of players the wrong way.  Towards the end of the the 12/3 Monday night game against the Patriots, the Ravens defense made a huge 4th down stop to win the game - only to find out the coaching staff had called time out before the ball was snapped.  Their reaction?  To pull off their helmets and start pointing and screaming at Billick, who remained stoic and had to be thinking to himself, "I need to get out of this job before these people run me out of here involuntarily".

Of course, unlike the workplace manager who finds himself still in rotation long after his personal expiration date, Billick has something that might save him from be voted off the team - a 3 year contract.

Which can lead to arrogance and even more dysfunction in the workplace - even if that workplace is the NFL.  Check out the video below of Billick blowing a kiss on Monday night to an opposing player who dared to attempt to show him up on national TV...  If you don't like the direct reports ripping off their helmets and screaming at you, it's probably a good idea to try and set an example and not taunt the opposition.  Just a thought...

Stay classy, Baltimore....

December 06, 2007

Approve My Headcount Budget Or Everyone Is Fired...

You think your budget process is tough?  Really?  Does it involve you posting layoff notices to large numbers of employees unless your budget is approved?

No?  Then your budget hardball is nothing compared to what goes on this time of year in Washington.Washington_monument   

From the Washington Post:

"200,000 Federal employees who work for the Army may get layoff notices before Christmas if Congress and the White House do not reach an accord on funding for the Iraq war, the Pentagon said yesterday.

The warning, posted near the top of the Defense Department's Web site, was the latest in a series from Pentagon officials in recent weeks.

The warning came a day after Rep. James P. Moran Jr. (D-Va.) released a letter, signed by seven other Washington area House members, calling on the Pentagon to shift money around in the department's many budget accounts to stave off furloughs.

"This is an old budget showdown tactic -- and they're using federal employees' livelihoods as leverage in a turf battle with Congress," Moran said."

Maybe that 21-inch monitor that got denied in my budget isn't such a big deal. 

Neutralizing Former Co-Workers Who Bash You...

It's a tough world out there.  Do more with less, get the results and keep everyone happy.  Guess what?  The best you can do is 2 out of 3.  If you're running lean and pushing for results, it's IMPOSSIBLE to keep everyone happy.  Check that.  It's impossible to keep everyone happy, even if you don't care about results, have a bloated department, and are trying to be everyone's friend.  Sadly, that's human nature.  There are always haters who don't like you.

Think all GE alums are fans of Jack Welch?Welch   

I know, I know, I'm Mister Sunshine.  But everyone has to deal with the possibility of negative references, especially if the hiring manager you're dealing with is well connected in your industry or has friends at your previous employer(s). 

Case in point - this question from a Career Coach that showed up in my inbox:

"I have a friend who is a personality at a station in Los Angeles & he was trying to help me get a reporter job there. His boss really liked my on camera work but he called my former employer to get some "background info" and got some negative feedback.

The hiring manager decided to pass on me after some employees at my former workplace told him I was hard to work with and not a team player. I don't think it was my boss they talked to. I talked to a few people at work that I trust & I think I have an idea of who it may have been.

I know people do this all the time even though they are not supposed to. How on earth do I combat this? Who knows how many other potential employers have been turned off by a few people who don't like me & won't say anything positive?  How am I supposed to get a job?"

OK - If you are like me as a HR person, you know that this person could be a nightmare employee, but he/she could also be a solid employee who could add a lot of value in the next gig.  The point?  Even good employees can get flamed when informal reference checks occur. 

So you need some tools to combat the negative spin.  Here's my response to the Career Coach:

"Interesting issues.  While negative references from former co-workers could be a legal opportunity (slander, libel, but only if the information shared is false, and the issues cited <teamwork> is pretty subjective), I agree that the best thing for your client to do is to get a game plan together to prevent this from happening in the future, or at least to neutralize the impact of this moving forward.

It’s a little strange that the prospective employer reached out and found people other than the manager at the former employer.  That sounds like the hiring manager at the new company has a network that reaches into the old company.

My suggestion would be to reverse-engineer the reference process.  Instead of simply providing references (which may or may not be checked by the prospective employer), I would encourage them to have brief letters of recommendation ready to email to the hiring manager, and might also have 1-2 super references ready to call the hiring manager on behalf of the employee. 

This is a very proactive approach (especially unsolicited calls to the hiring manager), but one that's probably warranted if other employers have networks that reach into her previous company in a small, cliquish industry."

Candidates shouldn't be afraid to put their own PR to work proactively before other forces poison the waters.  Done carefully, I think this approach would help in this situation.  The primary barrier?  Most candidates think this approach is spin, and aren't comfortable selling themselves in that manner 

It's kind of like the presidential campaign.  You know there is always the potential for negative ads, so what's your brand?  How are you going to reinforce it?  By putting together your own ads...

December 05, 2007

How to Tell If A Recruiter Can Be Your Next HR Manager...

One strong opinion I have is this - if you aren't recruiting as a HR Generalist, you're an administrator, subject to being outsourced at your employer's whim in the future.  I believe HR people need to be heavily involved in the Talent acquisition process in their companies.  I know recruiting can and is outsourced, but if you are good on the recruiting front as a HR Manager, you'll always have a job.

So, it stands to reason that Recruiters are great candidates to be HR Managers.  Jim Stroud recently agreed with that, and wondered aloud "why not HR" to his recruiting brethren. 

Of course, not all Recruiters would make solid HR Managers.  But many would.  Here's my list of the top