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October 09, 2007

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Paul Hebert

In an industry driven by relationships I get this all the time. "We can't let him/her go... she has a relationship with the top buyer."

Boy - that has caused many, many good people who support the account to leave.

At some point there is a cumulative affect. Yeah, Michael Jordon was good. But if keeping him costs you four other players (good players) you could probably do without.

We make the mistake of looking at this type of thing at a moment in time versus OVER time. Doing that will convince you that yes, you can, do without.

Keeping this type of person also starts to communicate to the masses that this is the the behavior you recognize and reward so again, over time, you get more of them.

People aren't stupid. They see someone behaving like a two-year old and getting rewarded soon you'll be running a kindergarten.

Just my humble opinion.

Frank Roche

Well said...commodity jobs versus specialty. It's the superstars who are one of a kind who get away with it, but do it at your peril in a place where they can clone 10 of you and don't care. Great thinking on this one.

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