Last week I broke off a couple of riffs (this one and that one) regarding the difference between a Meets vs. Exceeds when evaluating employees via your Performance Management process. I've probably said enough on the topic for at least a week - so I'll give everyone a break - from my thoughts on the topic anyway...
How about someone else's thoughts on the importance of the Meets vs. Exceeds dynamic? While most of my thoughts on Performance Management have been focused on the impact driving the distinction between the two ratings can have on business results, the folks at More Than a Living popped up last week with a reminder of why the differentiation is just as important to the employee:
"You’ve had your review. Hopefully with feedback from many, likely with input and reflections just from your manager.
No one becomes “valued” doing just their one thing - we are all replaceable when we fail to differentiate against our stereotype or next-best candidate for the job. You can be the most brilliant, wicked smart recruiter (or tax accountant or programmer) on the street, but if all you do is take orders and execute, you are valued based on your tactical contributions. True or not, the market perception is that tactics can be delivered by any fellow with a similar resume. And to a large degree, rightly so.
What are you doing to outgrow your last performance review? Are you more than tactical delivery? Who is singing your songs of greatness?"
Pretty good stuff - supporting the need to differentiate performance from the employee's point of view. The tough part about this angle? How do you have this type of conversation with the masses without sending out the alarm bells of forced ranking and outsourcing/offshoring? It's a delicate balance to strike, but one all performance cultures need.
The folks at More Than a Living have a product under development called Kumquat. After looking at the preview, it looks like it will be an on-demand performance management tool designed for the employee, with tools like 360 feedback incorporated to ensure balanced feedback when the employee reaches out to understand how others perceive their contributions.
A neat idea to say the least. I am sure the goals of Kumquat are much broader, so I'll let their team leave a better description in the comments section if they are so inclined...
Thanks for kind words Kris.
We at More Than a Living are in the large majority that have either suffered from poor-quality feedback, infrequent feedback, or insights that were complete irrelevant to our continued growth and professional development.
Hence, kumquat (http://hellokumquat.com). Folks can sign up now for notification when we launch, which we optimistically are gunning for in late June.
Looking forward to some critical feedback, just like the rest of you. ;)
Posted by: Toby Lucich | May 30, 2007 at 12:58 AM